How To Get Your Customers To Love You

How to get customers to love you and love buying from you

What you'll learn

Get your customers to love you

Get your customers to love buying from you

Get your customers to love talking about you to their friends

Increase your sales

Grow your business

Improve customer satisfaction

Stay in touch with customers

Requirements

Wanting your customers to love you

Description

Get your customers to love you. Get your customers to love buying from you. Increase customer satisfaction. Improve customer experience. Get customers talking about you to their friends and people they know. Use social media to stay in touch with your customers and keep you on their radar. Grow your business by holding on to your customers and get them to buy from you regularly. How to talk to your customers and develop relationships to make them loyal to buying from you. Customers buy from people they love and customer experiences that make them feel good. Lots of salespeople try to make the sale but don’t have a good gauge of how the customer feels and what the customer thinks. So they buy the product but think nothing of the experience and coming back for more purchases. Getting your customers to love you will give that customer a reason to want a good relationship and return for more purchases. Getting your customers to love you is making a sale and giving that customer an experience that matters to them and one they want to relive in the future. This course talks about how to sell and connect to your customer in a way that the customer loves and give them a great experience they will remember.

Overview

Section 1: Introduction

Lecture 1 Introduction

Section 2: Overview

Lecture 2 Mutual admiration

Lecture 3 Why customers loving you matters

Lecture 4 Customer satisfaction

Lecture 5 Customer experience

Lecture 6 The best deal

Lecture 7 Refunds and exchange

Lecture 8 How to sell

Section 3: What customers love

Lecture 9 Give free stuff

Lecture 10 Create good relationships

Lecture 11 Hang out

Lecture 12 Play your customer’s favorite song

Lecture 13 How customers see your products

Lecture 14 Care about your customers

Lecture 15 Positivity

Section 4: Selling

Lecture 16 How to sell so the customer likes buying

Lecture 17 Open a sales conversation

Lecture 18 How to show the right product

Lecture 19 Enjoyment

Lecture 20 Structure and flexibility in the sale

Lecture 21 Relationship building

Lecture 22 Asking questions and consultation

Lecture 23 Being pleasant and asking questions

Lecture 24 Be accepting of your customers

Lecture 25 Establishing value

Section 5: Customer experience

Lecture 26 How to create a great experience

Lecture 27 Selling for great customer experience

Lecture 28 Improving the value of their experience

Lecture 29 How to create a great customer experience to the individual person

Lecture 30 Pricing the customer experience

Lecture 31 Know your customer

Lecture 32 Enjoy yourself

Section 6: Stay in touch with your customers

Lecture 33 Internet content

Lecture 34 Get customers to consume your content

Lecture 35 Get customers interested

Lecture 36 Kinds of video content to make

Lecture 37 Selling

Lecture 38 Talking to your audience

Lecture 39 Keep your audience engaged

Lecture 40 Find your audience on social media

Lecture 41 Customers love to interact on social media

Lecture 42 How to put out internet content

Section 7: Talking to your customer

Lecture 43 Practice conversation with your customers

Lecture 44 Establish a need for your products

Lecture 45 Be positive in your sale

Lecture 46 Customers love positive experiences

Lecture 47 Will the customer buy?

Lecture 48 Consultations

Lecture 49 Build rapport

Lecture 50 How to have a conversation

Lecture 51 Social media in your relationship

Lecture 52 Have an enjoyable conversation

Section 8: The deal

Lecture 53 Customers love great deals

Lecture 54 Sell on value

Lecture 55 Price and relevance

Lecture 56 Why great deals matter

Lecture 57 Relevant value

Lecture 58 How to offer customers deals they’ll love

Lecture 59 Match competitors’ prices

Lecture 60 What customers love about bargaining

Lecture 61 How to sell on value

Lecture 62 Honest about quality of your products

Lecture 63 Your customers talking about your deals

Lecture 64 Find the right product to make a deal

Section 9: Emotions

Lecture 65 Selling on emotions

Lecture 66 Positivity creates positive emotions

Lecture 67 Use emotions to bond with your customer

Lecture 68 Everything in the sale evokes an emotion

Lecture 69 Emotions are a natural part of the relationship

Lecture 70 Traits that evoke a positive emotion

Lecture 71 Authentic emotions

Lecture 72 Customers talking about you positively

Lecture 73 Let positive emotions guide your sales presentation

Lecture 74 Emotional communication

Section 10: Consultation

Lecture 75 Why you need to offer a consultation

Lecture 76 How to start a consultation

Lecture 77 The customer’s experience with your product

Lecture 78 What do they want in the product

Lecture 79 What is their dream product?

Lecture 80 Selling the perfect product

Lecture 81 How to ask questions

Lecture 82 Alternate consultation

Lecture 83 Relevant value

Lecture 84 When to consult

Section 11: Presentation

Lecture 85 Presenting your product

Lecture 86 High quality bags

Lecture 87 The dream purchase

Lecture 88 Value and presentation

Lecture 89 Finding the dream product

Lecture 90 Presentation with love

Section 12: Authenticity

Lecture 91 Being authentic

Lecture 92 Communicate honesty

Lecture 93 Form authentic relationships

Lecture 94 Speak with authenticity

Lecture 95 Sell authentically to relevant customers

Lecture 96 Positive authenticity

Section 13: Customer satisfaction

Lecture 97 Getting the product your customer wants

Lecture 98 Do more than the minimum required

Lecture 99 Only the right product will sell

Lecture 100 Excellent conversation

Lecture 101 Have events

Lecture 102 Relationships to the person

Section 14: How to make it easy to do

Lecture 103 Pleasant conversation is key

Lecture 104 Sending social media posts

Lecture 105 Sending good energy

Lecture 106 Get social media contact information

Section 15: Excitement

Lecture 107 Generate authentic excitement

Lecture 108 Be genuinely fun to talk to

Lecture 109 Excitement adds to the relationship

Lecture 110 How to generate authentic excitement

Lecture 111 How people buy exciting products

Lecture 112 Find the excitement in your relationship

Section 16: Value

Lecture 113 In addition to value

Lecture 114 The value in value

Lecture 115 Relevant value

Lecture 116 Value in the relationship

Lecture 117 Lasting value

Lecture 118 Quality

Section 17: Feelings in the sale

Lecture 119 Customer’s outlook

Lecture 120 How are you coming across to your customer

Lecture 121 What are you saying to make a sale

Lecture 122 Everyone has valid feelings

Lecture 123 Relationships are the same

Lecture 124 How to communicate admiration

Lecture 125 Keeping a positive relationship

Section 18: Thoughts

Lecture 126 People matter over things

Lecture 127 Presentation matters

Lecture 128 The people make the numbers

Lecture 129 Making the customer happy

Lecture 130 Approach matters

Lecture 131 Intent

Lecture 132 Doing things for customers

Lecture 133 Sell a great and relevant product

Lecture 134 Getting into a flow of positive momentum

Section 19: How to effectively communicate honestly

Lecture 135 Talk about your product realistically

Lecture 136 Finding the right product

Lecture 137 Solving mistakes

Section 20: Internet

Lecture 138 Selling on the internet

Lecture 139 Grow an audience

Lecture 140 Connect with people IRL

Lecture 141 How to connect with people online

Lecture 142 Customers sharing your post

Lecture 143 What to post

Lecture 144 Create content around what people are searching for

Lecture 145 YouTube

Lecture 146 How frequently should you post content

Lecture 147 Website

Section 21: Continuing the relationship

Lecture 148 Generating positivity

Lecture 149 Repeat customers

Lecture 150 Free beverages

Lecture 151 Specific relationships

Lecture 152 Creating events

Lecture 153 Events build relationships

Lecture 154 Internet contacts

Lecture 155 Keeping the customers you have and thoughts

Lecture 156 Giving customers attention

Lecture 157 Deals to regular customers

Section 22: Positivity

Lecture 158 Get your customer in a good mood

Lecture 159 How get your customer into a good mood

Lecture 160 Keeping your customers in a good mood

Lecture 161 Communicate your positive intent

Lecture 162 Communicating with positivity

Lecture 163 Dealing with negativity in a positive way

Lecture 164 Giving some negativity a positive outlook

Lecture 165 Creating customer positive solutions

Lecture 166 Positive solutions for negative situations

Lecture 167 A positive view of sales

Section 23: Customer satisfaction

Lecture 168 Prevent problems that could happen

Lecture 169 Satisfaction gets them into your products

Lecture 170 Setting up for future sales

Lecture 171 How to satisfy your customer

Lecture 172 Favorite products

Lecture 173 Satisfaction in selling

Section 24: Practice

Lecture 174 The fastest way to improve sales

Lecture 175 Practice for long term gains

Lecture 176 Take responsibility for the sale

Lecture 177 The effect of practice

Lecture 178 How to practice

Lecture 179 Eventual success

Section 25: Thoughts

Lecture 180 Getting love from your customers

Lecture 181 Building relationships

Lecture 182 Deals feel great

Lecture 183 Getting along with your customers

Lecture 184 Better relationships with your customers

Lecture 185 Standard of service

Lecture 186 Make what you do fun

Lecture 187 Following a sales strategy

Lecture 188 Value

Lecture 189 Customers representing your business

Lecture 190 Social media

Lecture 191 Putting things together

Section 26: Doing more

Lecture 192 Customers prefer more

Lecture 193 Doing more things better

Lecture 194 What people value as more

Lecture 195 The price of doing more

Lecture 196 Keep your customer feeling positive

Lecture 197 Be overwhelming in a good way

Section 27: Customer expectations

Lecture 198 Improving the quality of what you give

Lecture 199 Focus on the sale

Lecture 200 Continue the relationship

Lecture 201 Exceeding expectations

Lecture 202 What customers expect

Lecture 203 How to exceed customer expectations

Section 28: How to

Lecture 204 Goals to achieve

Lecture 205 How to connect on social media

Lecture 206 Networking

Lecture 207 Welcoming customers

Lecture 208 Get the customer to be into your sale

Lecture 209 Not handling objections

Lecture 210 The value of the customer

Lecture 211 Showing the best product

Lecture 212 Setting up a strategy for selling

Lecture 213 Follow your customers and they’ll follow you

Section 29: Results

Lecture 214 Focus on the relationship

Lecture 215 Intent

Lecture 216 Effective selling

Lecture 217 Getting people to know about you

Lecture 218 Goals

Lecture 219 Know the customer more

Lecture 220 What to talk about that’s interesting

Lecture 221 How to get the customer interested in your sale

Lecture 222 Make sure the customer is ok though the sales interaction

Lecture 223 Not instant results

Lecture 224 Consistently a great experience

Lecture 225 Getting online customers

Section 30: Creating a audience

Lecture 226 Creating a following

Lecture 227 Automating your presentation

Lecture 228 Throw parties and events

Lecture 229 How to create an audience

Section 31: How to satisfy customers

Lecture 230 Find out if everything is perfect

Lecture 231 Know each customer better

Section 32: Business growth

Lecture 232 How to grow your business

Lecture 233 How to grow your customer base

Lecture 234 Hire a social media admin

Lecture 235 Find what grows your business

Lecture 236 Reputation

Lecture 237 How customers see the sale

Lecture 238 The up sell

Section 33: Knowing your customer

Lecture 239 How to know what your customer wants

Lecture 240 Knowing their personality

Lecture 241 What’s their dream come true

Lecture 242 How to get to know your customer

Lecture 243 What questions to ask

Lecture 244 How can you learn about your customer

Section 34: Traits

Lecture 245 Honesty

Lecture 246 Confidence

Lecture 247 Value

Lecture 248 Traits

Lecture 249 Reputation

Lecture 250 Publicity

Lecture 251 Effectiveness

Lecture 252 Ethics

Lecture 253 World view

Lecture 254 Commonality

Section 35: Things customers love

Lecture 255 Things businesses do that people love

Lecture 256 Listening to your customer

Lecture 257 Helping customers

Lecture 258 Staying relevant in the conversation

Lecture 259 Interacting with your customers

Lecture 260 Making the buying decision

Lecture 261 Talking about what they love

Lecture 262 Price

Lecture 263 Deals

Lecture 264 Talking effectively

Section 36: The entire picture

Lecture 265 More than admiration

Lecture 266 How sales works

Lecture 267 Patience

Lecture 268 Subtext

Lecture 269 Knowing your customer

Lecture 270 Handling the conversation

Lecture 271 Resolving situations

Lecture 272 Believing in yourself

Lecture 273 Transmit confidence

Lecture 274 Authentic communication

Section 37: Relationship building

Lecture 275 The customer’s friends

Lecture 276 Timing in the relationship

Lecture 277 Natural and built connections

Lecture 278 Develop the conversation over time

Lecture 279 Relationship goals

Lecture 280 Conversation and expertise

Lecture 281 The second time you see the customer

Lecture 282 Conversational energy in the relationship

Lecture 283 Buying from you

Lecture 284 Relationships makes you the person to buy from

Section 38: Customer loyalty

Lecture 285 What makes a customer loyal

Lecture 286 How to make customer loyalty

Lecture 287 Reward customers for loyalty

Lecture 288 Why customer loyalty

Section 39: Opening conversation

Lecture 289 How to open a conversation

Lecture 290 Why opening a conversation is good

Lecture 291 What to say as an opener

Lecture 292 Starting the relationship

Lecture 293 Find the natural conversation you have

Lecture 294 Beginning conversational stages

Lecture 295 How to find what to talk about

Lecture 296 Getting to valuable conversation

Lecture 297 Getting a conversation going

Lecture 298 The approach

Section 40: Thoughts on sales

Lecture 299 Getting people into your product

Lecture 300 Value creates money

Lecture 301 Knowing people before selling

Lecture 302 Industries convince customers to buy their products

Lecture 303 How people are convinced to use certain products

Lecture 304 Selling only with value

Lecture 305 The free sample

Lecture 306 How people sell your product to their friends

Lecture 307 How to get people interested

Lecture 308 Change people’s outlook

Section 41: Getting people to buy

Lecture 309 How to get people to buy

Lecture 310 Value of the product increases

Lecture 311 Find the right customers

Lecture 312 Getting the customer to try

Lecture 313 Getting customers to try buying from you

Lecture 314 What makes a sale

Lecture 315 Treating customers how they like

Lecture 316 Tell the customer what’s wrong with the product

Lecture 317 Keep the conversation going

Lecture 318 Up selling

Section 42: How to get the customer to want to come back

Lecture 319 The customer relationship as a resource

Lecture 320 Make their experience good

Lecture 321 Give an incentive

Lecture 322 Continuing the conversation

Lecture 323 Social media

Lecture 324 Make buying easy

Lecture 325 Being available

Section 43: More thoughts

Lecture 326 Can you do it full time

Lecture 327 Should you like what you sell

Lecture 328 High pressure vs. low pressure sales

Lecture 329 What should you sell

Lecture 330 How to differentiate your product from the crowd

Lecture 331 How to communicate honestly

Lecture 332 Being in the situation

Lecture 333 Conversation

Lecture 334 Persuasion

Lecture 335 Getting new customers

Section 44: Troubleshooting

Lecture 336 Preventing irate customers

Lecture 337 Handling irate customers

Section 45: Customer approaches

Lecture 338 When customers ask you questions

Lecture 339 When customers ask for something specific

Lecture 340 When customers look around your store

Lecture 341 When customers don’t want assistance

Lecture 342 When customers ask for something you don’t have

Lecture 343 What if a customer is talking a long time

Lecture 344 What if the customer is undecided

Lecture 345 What if a customer is asking a lot of questions

Lecture 346 What if there’s a lot of customers in the store

Lecture 347 What if there are no customers in the store

Section 46: Customer purchasing decision

Lecture 348 What gets a customer to buy from you

Lecture 349 Can the customer trust the salesperson

Lecture 350 Getting the customer to listen

Lecture 351 What to communicate to your customers

Lecture 352 More things to communicate

Lecture 353 Conversational connection

Lecture 354 Company image

Lecture 355 Communicating honest value

Lecture 356 Setting up the sale

Lecture 357 The customer not making a purchasing decision

Section 47: More than sales

Lecture 358 Customer outlook

Lecture 359 How the customer sees you

Lecture 360 How to get the customer to see you in a positive way

Lecture 361 Get the customer to be part of the conversation

Lecture 362 Bring customers up in mood

Lecture 363 The product vs. the money

Lecture 364 Why customers want a relationship with you

Lecture 365 Using the internet to reach more people

Lecture 366 Location and advertising

Lecture 367 Breaching formality

Section 48: image

Lecture 368 Authentic and honest

Lecture 369 Knowledgeable and understandable

Lecture 370 Listening to the customer

Lecture 371 Caring about the customers’ happiness

Lecture 372 Authentic image

Lecture 373 Being yourself

Lecture 374 Aesthetics

Lecture 375 Feelings

Lecture 376 Salesy

Lecture 377 How to create a positive image

Lecture 378 Selling an image

Lecture 379 Choosing an image

Section 49: Why you’re in business

Lecture 380 To get people into your thing

Lecture 381 Talk to people who are into your thing

Lecture 382 How to do what you love

Lecture 383 Why sell what you love

Lecture 384 To make the world a better place

Lecture 385 Help people live a better life

Lecture 386 Entertainment value

Lecture 387 Luxury value

Lecture 388 In it for the money

Lecture 389 Franchises

Section 50: Making Money

Lecture 390 You get the value you give

Lecture 391 Usefulness of your products

Lecture 392 Make money doing what you love

Lecture 393 Liking what the job requires

Lecture 394 Intent

Lecture 395 More to the job than the thing you sell

Section 51: Doing what you love

Lecture 396 It’s your decision

Lecture 397 Doing one thing

Lecture 398 Give your customers what you want from them

Lecture 399 Make money doing what you love

Lecture 400 Doing what you love makes more sales

Lecture 401 Liking the whole job

Section 52: Focusing

Lecture 402 Stages

Lecture 403 How to focus 100% of your energy

Lecture 404 Focus on relying on yourself

Lecture 405 Listening to the customer

Lecture 406 Be focused on the sale

Lecture 407 Distractions

Section 53: What makes customers love you

Lecture 408 More than charm

Lecture 409 Relationship

Lecture 410 Get as much right as possible

Lecture 411 Show the customer that you care

Lecture 412 Sell when they’re ready to buy

Lecture 413 How to get customers ready to buy

Lecture 414 Solving your customers’ problems

Lecture 415 Helping your customers with their things

Lecture 416 Beliefs

Lecture 417 Disagreeing on beliefs and ideas

Section 54: What your business stands for

Lecture 418 Being seen as a philanthropic company

Lecture 419 Your company’s mission

Lecture 420 Donate to charity

Lecture 421 The purpose of your business

Lecture 422 Communicate your niche

Lecture 423 Communicate your ideas and beliefs

Section 55: Practice

Lecture 424 Practice selling

Lecture 425 Learning from experience

Lecture 426 Take the opportunity to improve

Lecture 427 The warm up

Lecture 428 Being in the zone

Lecture 429 Talking to people

Lecture 430 Improving

Lecture 431 How to improve

Lecture 432 Knowing the customer

Lecture 433 Saying the right thing

Section 56: Conversation

Lecture 434 Talking to the customer

Lecture 435 Using conversation to sell

Lecture 436 Speaking authentically to customers

Lecture 437 Using conversation to build relationships

Lecture 438 Using conversation to learn about your customer

Lecture 439 How to use conversation

Section 57: Products

Lecture 440 Selling what you love or what sells

Lecture 441 Variety of products

Lecture 442 Best sellers

Lecture 443 Being in it and expanding

Lecture 444 Wanting to stay with it

Lecture 445 Learning what products to sell from your customers

Section 58: Thoughts and ideas

Lecture 446 Caring what people think

Lecture 447 Salespeople impress customers

Lecture 448 Customer interest in the product

Lecture 449 Doing what your customers love

Lecture 450 Getting good relationships and sales

Lecture 451 Customer focused

Lecture 452 Flexibility in your business

Lecture 453 Does the customer need the product

Lecture 454 Selling the best product for your customers

Lecture 455 Trading value

Lecture 456 Customers love the value they get

Lecture 457 Getting everything right

Lecture 458 Protecting your coworkers

Lecture 459 Respond to what matters

Lecture 460 Things to get right

Lecture 461 Practicing communication

Lecture 462 Guiding the conversation

Lecture 463 When to be nice to your customers

Lecture 464 Decorating your store

Section 59: Business success

Lecture 465 Succeeding in business

Lecture 466 Trying to succeed in business

Lecture 467 Trying is the only way to know if your business will succeed

Lecture 468 Not relying only on brick and mortar

Lecture 469 Getting things right

Lecture 470 Selling your stock

Lecture 471 Customer contact information

Lecture 472 Interacting on social media

Lecture 473 Connecting on social media

Lecture 474 Not relying on physical location

Section 60: Customer success

Lecture 475 Creating a positive sale

Lecture 476 Selling the second time

Lecture 477 Feeling the customer experience

Lecture 478 Get customers to like buying from you

Lecture 479 Human connections

Lecture 480 Trading with your customers

Lecture 481 Being present for your customers

Lecture 482 Having patience

Lecture 483 Communicating with the same energy as your customer

Lecture 484 Relating with the customer

Lecture 485 Asking for what you want from your customer

Lecture 486 Guerrilla marketing

Section 61: Conclusion

Lecture 487 Conclusion

Lecture 488 Conclusion and summary

Lecture 489 It’s all about value

Sales people,Business people,Retail people,Customer focused professions,Entrepreneurs,Students