How To Manage Difficult Conversations: Beginner'S Guide

Become more confident holding conversations about difficult topics. Learn communication skills and successful mindsets.

What you'll learn
Feel more confident holding conversations about challenging topics
Improve your way of relating during talks
Increase skill set for holding these talks
Requirements
No specific requirements are needed for this course
Description
Learn the basic concepts, skills and mindsets for holding talks about difficult or tough topics. Many managers fear holding these talks, yet they are essential to your success as a leader. This course will take you step-by-step through a talk with practical examples and proven advice.
Learn to Master the Preparation, Planning and Performing of a Difficult Conversation With This Step-by-Step Course 
Learn to prepare yourself to avoid unnecessary emotional tensionCreate a plan for the talk will make it easier to hold the talk and that sets you up for successBecome skilled at analyzing the situation so you can find the real problem and address it effectivelyLearn to craft a crystal clear purpose for the talk and how stay on track even when the other person or you own emotions try to derail youGet proven methods and actual phrases to start and end a talk in a good way
Build Your Confidence and Skill Set
A study by CPP Inc found that employees in the US spend approximately 2.8 hours per week dealing with workplace conflict. Psychometrics Canada found in their study that 32% of employees have to deal with conflict regularly. 
Handling difficult requires skill and empathy, but in the end it also about having the courage to go ahead and do it. In the course we will address all of those aspects so you can make a habit to face these issues head on in a good, effective way.
Content and Overview
Special attention has been made remove all the "fluff" from this course so it just filled with practical advice and examples. The course also helps you get started right away with carefully crafted assignments.
You will learn to prepare yourself before the talk to avoid unnecessary emotional tension that could otherwise create undesired outcomes. During the course you will also create a plan for an actual talk that will make it easier to hold the talk and that sets you up for success.
You will also strengthen your skills when it comes to analyzing the situation so you can find the real problem, addressing it clearly and effectively. You will also learn how to craft a crystal clear purpose for the talk and how stay on track even when the other person or you own emotions try to derail you from reaching that purpose.
Throughout the course you will benefit from proven methods and actual phrases that you can to start and end a talk in a way that increases the chances of everyone involved walking away feel good about the talk.
All major sections of the course has a methodically structured quiz at the end to make sure you have grasped the important pointers from that sections. You will also walk away with downloadable material that you can use for future reference.


Overview

Section 1: Introduction to the Course

Lecture 1 Welcome to the Course

Lecture 2 Three Quick Tips to Get You Started

Section 2: Definition of Challenging Topics

Lecture 3 Why it is Called Talks About Challenging Topics

Lecture 4 What is a Talk About a Challenging Topic?

Lecture 5 Examples of Challenging Topics

Lecture 6 Exercise: Make a List of Challenging Topics

Section 3: Preparation

Lecture 7 Six Hours to Chop Down a Tree

Lecture 8 Think of One in Your Life

Lecture 9 What is Your Intention? What is Your Desired Outcome?

Lecture 10 Set the Frame for a Successful Conversation

Lecture 11 Exercise: Write Example, Intention and Set a Frame

Section 4: Seven Questions to Ask Yourself

Lecture 12 Introduction to the Seven Questions

Lecture 13 Question 1: What is the Problem?

Lecture 14 Question 2: What Would the Other Person Say?

Lecture 15 Question 3: How Have You Contributed?

Lecture 16 Question 4: What Buttons of Yours Are Being Pushed?

Lecture 17 Question 5: What Assumptions are You Making?

Lecture 18 Question 6: What is Your Intention?

Lecture 19 Question 7: What is Your Preferred Working Relationship?

Lecture 20 Exercise: Answer the Seven Questions

Section 5: Mindset

Lecture 21 The Success Formula

Lecture 22 The Importance of Having a No Winner or Loser Mentality

Lecture 23 What it is About and What it is Not About

Lecture 24 Reframe the Way You Look at Things

Lecture 25 Respect is Key to Success with Conversations

Lecture 26 The OK-Matrix

Lecture 27 Separate Person and Behavior

Lecture 28 Sidetracker No 1: Your Own Emotions

Lecture 29 Sidetracker No 2: Thwarting Ploys

Lecture 30 Love (Yourself)

Lecture 31 Exercise: Apply the OK-Matrix

Section 6: Let’s Do It!

Lecture 32 Being Centered

Lecture 33 Further Key Points

Lecture 34 How to Start

Lecture 35 Examples of Openers

Lecture 36 How to End

Lecture 37 If No Change is Happening

Lecture 38 When You Have the Power to Impose an Outcome

Lecture 39 Check Legal and Cultural Framework

Lecture 40 Exercise: Select Opener and Start

Section 7: Reviewing

Lecture 41 Review Your 7 Questions and Do Dry Run

Section 8: Course Wrap-Up

Lecture 42 Take Pressure Off Yourself

Lecture 43 Final Thoughts

Lecture 44 Bonus Lecture: Other Courses and Contact Information

This course is for managers and leaders on different levels in organisations,If you are feeling a bit unsure on how to approach and hold conversations about difficult topics then this course is for you,You do not need to have the formal position of a manager to get benefit from this course,If you have a long experience of holding these conversations and are looking for a course on legal and cultural aspects of talks, then this course is NOT for you