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    Complete Itil 4 Foundation Certification Course & Practices

    Posted By: ELK1nG
    Complete Itil 4 Foundation Certification Course & Practices

    Complete Itil 4 Foundation Certification Course & Practices
    Published 3/2024
    MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
    Language: English | Size: 971.57 MB | Duration: 4h 4m

    Understand the value of ITSM in the organization and prepare the ITSM Foundation certification in a weekend

    What you'll learn

    IT Service Management

    key concepts

    Guiding principles

    4 dimensions

    practices

    prepare for the certification

    Requirements

    No prerequisites to take this course

    Description

    Disclaimer: This UNOFFICIAL course is not affiliated with or endorsed by Axelos.Not Affiliated with or Endorsed by AXELOSNon-affiliation disclaimer: This UNOFFICIAL course is not associated with or endorsed by Axelos.Unlock the Secrets of IT Service Management with ITSM Foundation CertificationIn today's fast-paced and ever-evolving digital landscape, efficient IT service delivery is crucial for organizations of all sizes and industries to succeed. ITSM Foundation, the latest version of the world's leading IT service management framework, provides a comprehensive set of best practices for organizations to manage their IT services effectively and deliver value to their customers.Enhance Your IT Expertise and Advance Your CareerThis comprehensive 4-hour course will equip you with the knowledge and skills you need to:- Understand the core concepts of IT service management- Grasp the ITSM Foundation framework, including the Four Dimensions, Guiding Principles, Service Value System, and IT Service Management Best Practices- Create value for customers through IT services- Manage service offerings and relationships effectively- Achieve desired outcomes and mitigate risks- Measure the utility and warranty of IT servicesThis course is designed for:IT professionals who want to gain a foundational understanding of ITSM and its role in IT service managementIndividuals seeking to embark on their ITSM certification journeyProfessionals looking to enhance their IT knowledge and skillsAnyone who wants to contribute to the implementation of ITSM practices in their organizationUpon successful completion of this course, you will:- Earn the ITSM Foundation certification, a globally recognized credential that demonstrates your proficiency in IT service management- Enhance your understanding of the latest ITSM framework and its impact on IT operations- Gain the skills to effectively manage IT services and deliver value to customers- Strengthen your career prospects and open up new opportunities in the IT industry- Practice exams to prepare for the exam day

    Overview

    Section 1: Introduction

    Lecture 1 Introduction

    Lecture 2 5 reasons to get certified

    Lecture 3 Course Mastery: Your Guide to Learning Success

    Lecture 4 Get The Training Slides

    Lecture 5 The ITIL 4 Foundation Exam

    Lecture 6 Why A New ITIL

    Section 2: Service Management : Key Concepts

    Lecture 7 Introduction

    Lecture 8 Learning Objectives

    Lecture 9 The need for Service Management

    Lecture 10 Understanding Value

    Lecture 11 Value Co-Creation

    Lecture 12 Value Co-Creation forms

    Lecture 13 Example : Value Co-Creation

    Lecture 14 Example : Value And Stakeholders

    Lecture 15 Service, Costs and Risks

    Lecture 16 Outputs facilitate Outcomes

    Lecture 17 Utility And Warranty

    Lecture 18 Example : Risks and Costs

    Lecture 19 Service Relationships

    Lecture 20 Example : Service Consumption and Provision

    Lecture 21 Services And Products

    Lecture 22 Example : Services And Products

    Lecture 23 Outputs vs Outcomes and Watermelon Effect

    Lecture 24 Service Offering

    Lecture 25 Summary

    Section 3: The 4 Dimensions Of IT Service Management

    Lecture 27 Introduction

    Lecture 28 Organization And People

    Lecture 29 Information And Technology

    Lecture 30 Cloud Computing

    Lecture 31 Partners And Suppliers

    Lecture 32 Value Streams And Processes

    Lecture 33 External Factors

    Lecture 34 Example : External Factors

    Lecture 35 Example : 4 Dimensions

    Lecture 36 Summary

    Section 4: The ITIL Service Value System

    Lecture 38 Learning Objectives

    Lecture 39 The Service Value System

    Lecture 40 Inputs and Outcomes of the SVS

    Lecture 41 The 7 Guiding Principles

    Lecture 49 Governance

    Lecture 50 Service Value Chain

    Lecture 53 Practices

    Lecture 54 Continual Improvement

    Lecture 55 Example : Service Value System

    Section 5: The ITIL Practices

    Lecture 57 Introduction and Learning Objectives

    Lecture 58 What Is A Practice ?

    Lecture 59 General Management Practices

    Lecture 60 Continual Improvement

    Lecture 61 Information Security Management

    Lecture 62 Relationship Management

    Lecture 63 Supplier Management

    Lecture 64 Service Management Practices

    Lecture 65 Availability Management

    Lecture 66 Capacity And Performance Management

    Lecture 67 Change Enablement

    Lecture 68 The Evolution Of Change

    Lecture 70 Incident Management

    Lecture 71 Example :Incident Management

    Lecture 72 IT Asset Management

    Lecture 73 Monitoring And Event Management

    Lecture 75 Problem Management

    Lecture 76 Example :Problem Management

    Lecture 77 Incident Vs Problem

    Lecture 78 Release Management

    Lecture 79 Service Configuration Management

    Lecture 80 IT Asset Vs CI

    Lecture 81 Service Continuity Management

    Lecture 82 Service Desk

    Lecture 83 Example :Service Desk

    Lecture 84 Service Level Management

    Lecture 85 SLA :Service Level Agreement

    Lecture 86 Service Request Management

    Lecture 88 Technical Management Practices

    Lecture 89 Deployment Management

    Lecture 90 Deployment Vs Release

    Lecture 91 Summary

    Anyone who needs to start a career in IT,Anyone looking to get certified,IT students,IT professionals,IT manager