Conflict Resolution Skills For Leaders

Master practical strategies to confidently manage team disputes and handle difficult conversations

What you'll learn

Identify your personal conflict style and understand its impact on your leadership.

Apply a step-by-step framework to mediate and resolve workplace conflicts effectively.

Use core communication skills like active listening and empathy to de-escalate tense situations.

Foster a conflict-positive team culture that encourages healthy debate and psychological safety.

Requirements

This course is designed for leaders at all levels. No prior experience in conflict resolution is required. A willingness to self-reflect and an open mind are essential.

Description

Are you a leader who dreads conflict? Do difficult conversations with your team leave you feeling stressed and uncertain? Do you want to transform team disputes from destructive battles into opportunities for growth and innovation? If you answered yes to any of these questions, then this course is for you.Welcome to Conflict Resolution Skills for Leaders, your comprehensive guide to navigating the inevitable challenges of workplace conflict with confidence, skill, and grace. In today's dynamic work environments, the ability to effectively manage disagreements is no longer a soft skill—it's a core leadership competency. Unresolved conflict can lead to decreased productivity, low morale, high turnover, and a toxic work culture. This course provides you with the practical tools and proven frameworks to turn conflict into a catalyst for stronger relationships and better team performance.So, what will you learn in this course?We will start by building a strong foundation, helping you understand the true nature of conflict. You'll learn to define conflict in a work context, identify its common sources, and recognize the significant costs of leaving it unaddressed. We will also explore the surprising positive aspects of conflict and guide you through a self-assessment to identify your own personal conflict style and how it impacts your interactions.Next, we dive deep into the core communication skills that are essential for any successful resolution. You will master the art of active listening, learn how to ask powerful, open-ended questions that uncover underlying issues, become adept at reading non-verbal cues, and practice expressing your own thoughts clearly and calmly. Crucially, you will learn how to leverage empathy to build bridges and repair relationships.With these communication skills in hand, you will learn a practical, step-by-step conflict resolution model. This framework will show you how to create a safe space for dialogue, separate people's stated positions from their true interests, brainstorm creative win-win solutions, and formalize agreements to ensure lasting resolution.Leadership is often about handling the toughest situations. That's why we have a dedicated section on managing complex and difficult scenarios. You'll gain skills in mediating conflict between your team members, handling highly emotional conversations without getting derailed, dealing with difficult personalities, navigating power imbalances, and knowing when it's time to escalate an issue or seek external help.Finally, we'll go beyond just resolving individual conflicts to help you build a resilient, conflict-positive team culture. You'll learn how to foster psychological safety, set clear team norms, establish effective processes for giving and receiving constructive feedback, and encourage healthy debate. Most importantly, you will learn how to lead by example, modeling the very behaviors you wish to see in your team.This course is packed with real-world examples, practical exercises, and actionable strategies that you can apply immediately in your leadership role. By the end of this course, you won't just be a manager who can handle conflict; you'll be a leader who can transform it.

Overview

Section 1: Introduction to Conflict Resolution

Lecture 1 Hello and Welcome to the Course

Section 2: Understanding the Nature of Conflict

Lecture 2 Defining Conflict in the Workplace

Lecture 3 Common Sources of Leadership Conflict

Lecture 4 The High Cost of Unresolved Conflict

Lecture 5 Positive and Negative Aspects of Conflict

Lecture 6 Identifying Your Personal Conflict Style

Section 3: Core Communication Skills for Leaders

Lecture 7 The Power of Active Listening

Lecture 8 Asking Powerful Open-Ended Questions

Lecture 9 Reading Non-Verbal Communication

Lecture 10 Expressing Yourself Clearly and Calmly

Lecture 11 Using Empathy to Build Bridges

Section 4: A Practical Conflict Resolution Framework

Lecture 12 Creating a Safe Space for Dialogue

Lecture 13 A Step-by-Step Resolution Model

Lecture 14 Separating Positions from Interests

Lecture 15 Brainstorming Creative Win-Win Solutions

Lecture 16 Reaching and Documenting an Agreement

Section 5: Managing Difficult and Complex Situations

Lecture 17 Mediating Conflict Between Team Members

Lecture 18 Handling Highly Emotional Conversations

Lecture 19 Dealing with Difficult Personalities

Lecture 20 Navigating Power Imbalances in Conflict

Lecture 21 Knowing When to Escalate or Get Help

Section 6: Building a Conflict-Positive Team Culture

Lecture 22 Fostering Psychological Safety

Lecture 23 Setting Clear Expectations and Norms

Lecture 24 Giving and Receiving Constructive Feedback

Lecture 25 Encouraging Healthy Debate and Disagreement

Lecture 26 Leading by Example in Conflict

Section 7: Conclusion and Your Path Forward

Lecture 27 The End and Your Next Steps

This course is designed for new and experienced managers, team leads, supervisors, project managers, and any professional in a leadership role who wants to confidently and effectively handle workplace conflict, improve team dynamics, and foster a more collaborative and productive environment.