Great Work Relationships - The 7 How-To'S

Build trust, handle conflict, influence decisions & lead assertively with proven relationship-building tools.

What you'll learn

Discover how to create trust, inspire collaboration, and unlock new career possibilities.

Developing the practical toolkit to interact effectively with work colleagues and achieve great results.

Seven actionable strategies to develop trust with colleagues, enhance communication, and navigate challenging team dynamics.

These 7 modules provide the tools you need to create impactful and sustainable work relationships that benefit everyone involved.

Learn how to make people want to listen to you with the power of empathic listening.

Learn how to achieve results and strengthen relationships with the power of assertive behaviour.

Learn how to deal with bullies and aggression.

Learn how to deal with passive aggression.

Learn how to work with 'people-pleasers'

Learn how to inspire people.

Learn how to get people to make decisions.

Learn how to strengthen collaboration.

Learn how to drive your career in the direction of your choice.

Learn how to become more influential.

Learn how to achieve all of your objectives.

Requirements

No leadership experience is needed. You will be a manager or a high-potential employee

You will aspire to be a great communicator and an influential team player.

Description

Great work relationships don’t happen by chance—they’re built intentionally through the right mindset, skills, and behaviours. Great Work Relationships – The 7 How-to’s is a practical, insight-driven course designed to help you develop the habits and communication techniques that drive successful collaboration, strong leadership, and lasting trust.Across seven focused modules, you’ll explore how to listen empathically to truly understand others, give and receive feedback in ways that build rather than bruise, and handle difficult conversations without damaging trust. You’ll learn how to manage both assertive and aggressive behaviours—both in yourself and others—and gain tools that help you influence decision-making and guide people out of indecision or avoidance.You’ll also discover how to create space for others to grow, take ownership, and feel empowered in your presence—whether you’re leading them or working alongside them. These skills are essential for reducing conflict, building alignment, and creating a culture where people feel heard, valued, and motivated.Whether you're a new manager, a seasoned leader, or a team member seeking to grow your influence, this course will equip you with practical strategies you can apply immediately. By the end, you’ll have a powerful toolkit to build stronger relationships and get better results—consistently and confidently.

Overview

Section 1: Introduction: Why do you want Great Work Relationships?

Lecture 1 Why do you want Great Work Relationships?

Section 2: Module 1. How to make people listen to you - The power of empathic listening.

Lecture 2 Introduction to empathic listening - The Magic of Empathic Listening.

Lecture 3 What stops people from listening?

Lecture 4 How to listen with empathy.

Section 3: Module 2. Results and relationships - the power of assertive focus.

Lecture 5 How assertive are you?

Lecture 6 Three practical steps to become more assertive.

Section 4: Module 3. How to deal with bullies and aggression.

Lecture 7 Shifting Aggression to Assertiveness: Defuse Conflict, Build Respect

Section 5: Module 4. How to deal with passive aggression.

Lecture 8 What is avoiding behaviour, and why is it ineffective?

Lecture 9 How to re-engage people when they are being "avoiding".

Section 6: Module 5. How to work effectively with "people-pleasers."

Lecture 10 What is appeasing behaviour, and why does it cause so many problems?

Lecture 11 Supporting People-Pleasers to Become Assertive Collaborators

Section 7: Module 6. How to inspire the people you work with.

Lecture 12 Motivation as a trust building tool.

Lecture 13 How to discover what motivates people.

Lecture 14 Putting motivation to work.

Section 8: Module 7. Getting people to make decisions.

Lecture 15 How to get great decisions made quickly.

You will be an ambitious manager or high performer who wants to master work interactions and learn how to create trust, inspire collaboration, and unlock new career possibilities,You are ambitious and talented and wish to achieve great results with all of your collaborations.