Hotel Management Business

How to start a hotel business, How to improve hotel ratings, Hotel loyalty program, How to become a better hotel manager

What you'll learn

How to start a hotel business

How to improve hotel management skills

Hotel management tips all hoteliers must know

How to become a better hotel manager

Effective ways to increase hotel revenue and profit

How to improve Your hotel ratings

Reasons why you hotel needs loyalty program

Hotel management tips that boost efficiency

Requirements

No special requirement

Desire to learn more

Seeking knowledge to enhance productivity

Description

The hotel industry is becoming very competitive in this current time, there is many big hotel coming up globally, but the key to become successful in this business is understanding your customers and the environment that you operate because customer satisfaction is the answer to continues business and successful business. Every serious hotel business need to set up their clear strategic goals and develop effective and efficient marketing strategy for the business. l must advice hoteliers that hotel is about providing comfort, meaning your environment must be good, the food must be excellent and the people should be well train so they can deliver good service. Modern hotel managers must ensure that they build a strong team because great team work boost efficiency and enhance good service delivery.Potential customers look for ratings and word of mouth recommendations before they visit any hotel so the responsibility rest on the hotel manager to ensure that their service delivery is standard and consistent. Technology has change the face and shape of the hotel business so management must ensure that the best technology is being used to ensure that service delivery is accurate. There is no way any company will not have challenges from their customers but the ability to resolved the issue will let the customer know that this is a matured company that understand their customers and are prepared to deliver quality service.

Overview

Section 1: Introduction

Lecture 1 Introduction

Lecture 2 What is hotel management

Lecture 3 How to improve hotel management skills

Lecture 4 What is hotel

Lecture 5 History of hotel

Lecture 6 Types of hotel

Lecture 7 Hotel records

Lecture 8 Unique and specialty hotels

Section 2: How To Start A Hotel Business

Lecture 9 Find a market need

Lecture 10 Craft your strategic goals

Lecture 11 Run the numbers

Lecture 12 Review financial options

Lecture 13 Do your paper work

Lecture 14 Hire and train your team

Lecture 15 Draft a marketing plan

Lecture 16 Launch your hotel business

Section 3: Hotel Management Tips All Hoteliers Should Know

Lecture 17 Build a strong team

Lecture 18 Emphasize employee appreciation and recognition

Lecture 19 Invest in high quality hotel software

Lecture 20 Practice the art of delegation

Lecture 21 Schedule employees efficiently

Lecture 22 Utilize hotel automation tools

Lecture 23 Keep your hotels online presence up to date

Lecture 24 Embrace constructive criticism and implement feedback

Section 4: Effective Ways To Increase Hotel Revenue And Profit

Lecture 25 Build a road map

Lecture 26 Segment your target market

Lecture 27 Maximize online reach with a channel manager

Lecture 28 Partner with local business

Lecture 29 Get mobile-friendly

Lecture 30 Use high-quality visuals

Lecture 31 Use hotel revenue management analytics

Lecture 32 Optimize your inventory

Section 5: Reasons Why Your Hotel/Restaurant Needs A Loyalty Program

Lecture 33 It increase and improve sales

Lecture 34 It improve customer relationship

Lecture 35 A loyalty program encourages word-of-mouth advertising

Lecture 36 It brings back repeat customers

Lecture 37 It creates happier diners

Section 6: Hotel Management Tips That Boost Efficiency, Group Business and Bookings

Lecture 38 Learn which technology tools are available to you then use them

Lecture 39 Use social media to spread the word organically

Lecture 40 Gather success stories and promote them

Lecture 41 Keep a pulse on changing hospitality trends

Section 7: How To Become A Better Hotel Manager: Tips And Advice

Lecture 42 Be present in your hotel

Lecture 43 Motivate team members

Lecture 44 Make budgets a priority

Lecture 45 Hire the top talent in your industry

Lecture 46 Take responsibilities for problems

Lecture 47 Provide opportunities for staff to grow

Lecture 48 Spend time with all members of staff

Lecture 49 Embrace the power of social media

Lecture 50 Be prepared to dedicate plenty of time to the business

Section 8: How To Improve Your Hotel Ratings

Lecture 51 Introduction

Lecture 52 Analyze what you have

Lecture 53 Invest in your staff

Lecture 54 Do something with the review

Lecture 55 Include the help of OTAS

Lecture 56 Go the extra mile

Section 9: Ways To Measure Hotel Customer Service Quality

Lecture 57 Ways to measure hotel customer service quality

Section 10: Conclusion

Lecture 58 Hotel Questions

Managers, hoteliers, hospitality industry, decorators, food associations, standard authorities, directors, employees, CEO, hotel businesses, government, travel agencies, holiday inns, etc.