Introduction To Telecommunications Fraud Management

Learn key fraud types, detection techniques, and investigation practices to protect telecom networks.

What you'll learn

Understand the fundamentals of telecom fraud and why it's a critical threat to operators, customers, and revenue.

Identify and explain major types of telecom fraud, including SIM box, IRSF, roaming abuse, and insider fraud.

Learn how fraud is detected using rule-based systems, data analytics, real-time monitoring, and fraud management systems (FMS).

Recognize key telecom data sources like CDRs, billing, and KYC data that support fraud investigations and prevention.

Requirements

No prior experience in telecom or fraud management is required

A general interest in telecommunications, data analysis, or digital security is helpful

Basic computer literacy and ability to navigate course materials

An open mind and curiosity to understand how telecom fraud works and how it's tackled in the real world

Description

Telecommunications fraud is a rapidly growing threat, costing the global industry billions in annual revenue losses. As telecom services expand across voice, data, and mobile money, so too do the methods fraudsters use to exploit system loopholes, customer trust, and operational weaknesses. This course offers a comprehensive introduction to telecommunications fraud management—designed for beginners, aspiring fraud analysts, telecom professionals, and auditors.You will begin with an overview of what telecom fraud is, why it matters, and how it impacts service providers, regulators, and customers. The course then explores key fraud types, including SIM Box fraud, International Revenue Share Fraud (IRSF), subscription fraud, roaming fraud, social engineering, and insider fraud. You’ll also gain in-depth insight into mobile money fraud, such as agent collusion, fake reversals, and SIM swap fraud.Through practical modules, you’ll learn how fraud is detected using rule-based engines, analytics, KPIs, and real-time monitoring. You’ll explore how CDRs, billing, KYC, and roaming data contribute to investigations, and you’ll follow the full fraud case lifecycle—from alert to resolution.The course also covers regulatory compliance, ethical case handling, whistleblowing, and career growth paths within telecom fraud management. Taught by fraud expert Moses Malefane, this course delivers real-world knowledge for immediate application.

Overview

Section 1: Introduction

Lecture 1 Introduction to Telecom Fraud

Section 2: Categories of Telecom Fraud

Lecture 2 Categories of Telecom Fraud

Section 3: Fraud Detection Techniques

Lecture 3 Fraud Detection Techniques

Section 4: Data Sources in Fraud Detection

Lecture 4 Data Sources in Fraud Detection

Section 5: Mobile Money Fraud

Lecture 5 Mobile Money Fraud

Section 6: The Fraud Investigation Process

Lecture 6 The Fraud Investigation Process

Section 7: Regulatory Compliance & Ethics in Fraud Management

Lecture 7 Regulatory Compliance & Ethics in Fraud Management

Section 8: Career Pathways in Telecom Fraud Management

Lecture 8 Career Pathways in Telecom Fraud Management

Section 9: Course Summary

Lecture 9 Course Summary

This course is ideal for aspiring fraud analysts, telecom professionals, cybersecurity enthusiasts, and data analysts who want to understand telecom fraud. It’s also perfect for beginners looking to enter the fraud management or revenue assurance space, as well as anyone curious about how fraud is detected and prevented in mobile and telecom networks.