It Outsourcing And Supplier Management
Published 12/2023
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 2.22 GB | Duration: 5h 26m
Published 12/2023
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 2.22 GB | Duration: 5h 26m
Maximise your IT supplier ecosystem and build win-win relationships
What you'll learn
Formulate a forward-looking sourcing and supplier management strategy
Select suppliers using a systematic, evidence-based process
Craft and negotiate win-win contracts
Effectively onboard and transition-in suppliers
Manage and develop positive, constructive supplier relationships
Evaluate and manage supplier performance
Requirements
Some IT experience either as a client or a supplier is desirable.
Description
Most companies rely on external suppliers to deliver IT services and solutions. With digitisation, new technologies and IT complexity, companies will become increasingly dependent on external suppliers. Outsourcing in financial services has become a norm, with banks and financial institutions often signing large, long-term deals with IT providers. Those suppliers can either be a source of endless frustration, strategic business enablers or anything in-between. The industry data suggests that the expectations from outsourcing and suppliers are frequently not met. Getting the most out of suppliers and building win-win relationships can make all the difference. Companies like Apple and Nike have shown how well-managed supplier ecosystems are integral to success and competitive advantage. There are success stories and best practices that organisations can learn from and take advantage of. This course is designed with that in mind. The target audience for this course are those who are involved in IT outsourcing and external services, whether as a member of the supplier or client team.The course is organised as follows:Globalisation, outsourcing and supplier ecosystemsOutsourcing and supplier strategySupplier selectionContracts and negotiationSupplier onboarding and transitionManaging supplier relationshipsEvaluating supplier performanceThe video content is recorded as short, easy-to-digest modules to help learners navigate the course and refer back to individual topics that they might find useful.Note: This course was originally designed as a graduate course for the MSc programme @ Nanyang Technological University (NTU), Singapore. As an in-class course, it has benefited hundreds of IT professionals. The course will be updated with new materials as appropriate.
Overview
Section 1: Globalisation, Outsourcing and Multi-supplier Ecosystems
Lecture 1 Course introduction
Lecture 2 Key terminology
Lecture 3 Globalisation and outsourcing
Lecture 4 Outsourced manufacturing
Lecture 5 Apple's global supplier ecosystem
Lecture 6 iPhone production in US vs China
Lecture 7 Economic theory of outsourcing - absolute vs comparative advantage
Lecture 8 But iPhone production is not possible in the US!
Lecture 9 Outsourcing means job losses, right?
Lecture 10 Outsourcing and multi-supplier ecosystem as part of a competitive strategy
Lecture 11 Boeing's multi-supplier ecosystem
Lecture 12 Supplier ecosystem as part of business strategy
Lecture 13 Outsourcing and multi-suppliers is the norm in the IT industry
Lecture 14 Flavours of outsourcing
Lecture 15 Multi-supplier ecosystem
Lecture 16 Ladder of supplier relationships - not all suppliers are equal
Lecture 17 Key take-away - effectively manage supplier ecosystems
Section 2: Outsourcing and Supplier Strategy
Lecture 18 Outsourcing at LMU
Lecture 19 IT services delivery
Lecture 20 Outsourcing at State Farm Bank
Lecture 21 Are you capable of doing it in-house?
Lecture 22 Motivations for using external suppliers
Lecture 23 Kraljic matrix - strategies for procurement
Lecture 24 Sourcing canvas - a framework for examining sourcing decisions
Lecture 25 Short-term vs. long-term perspective
Lecture 26 NSI and transformational outsourcing
Lecture 27 Scope of sourcing
Lecture 28 Total sourcing at DBS bank
Lecture 29 Deloitte's "Calling a Change" study (2005)
Lecture 30 Is outsourcing bad for the organisation?
Lecture 31 Regulatory considerations
Lecture 32 Supplier fit - aspects to consider
Lecture 33 Core competency
Lecture 34 Outsourcing decision matrix
Lecture 35 Outsourcing decision matrix example with Nike
Lecture 36 The infantilised argument
Lecture 37 Long-term outsourcing considered harmful?
Lecture 38 Crafting the sourcing strategy
Lecture 39 Key takeaway - sourcing strategy
Section 3: Supplier Selection
Lecture 40 CRACK criteria
Lecture 41 Request-for-Proposal (RFP) process
Lecture 42 Structure of an RFP
Lecture 43 Due diligence
Lecture 44 Regulatory requirements for due diligence
Lecture 45 Accenture study (2004) on supplier selection
Lecture 46 Supplier's perspective
Lecture 47 Classification of suppliers
Lecture 48 What defines sourcing success?
Lecture 49 Strategic sourcing is like a marriage
Lecture 50 Feeny competency model
Lecture 51 Single IT supplier?
Lecture 52 4 models of supplier configuration
Lecture 53 Outsourcing at Boeing - it can backfire!
Lecture 54 key takeaway - partnership approach
Section 4: Contracts and Negotiation
Lecture 55 People have different expectations
Lecture 56 Supplier expectations - types of expectation
Lecture 57 Aligning expectations
Lecture 58 General types of contract
Lecture 59 Not just about price
Lecture 60 Structure of an agreement
Lecture 61 Failure to deliver and liabilities
Lecture 62 Case: Outages at DBS bank
Lecture 63 Disruption and impact tolerances
Lecture 64 Using SLAs
Lecture 65 Negotiations and common interests
Lecture 66 Lack of common interests is not unusual
Lecture 67 The 5 negotiation outcomes
Lecture 68 Tips for successful negotiations
Lecture 69 Don't select based solely on price
Lecture 70 Winner's curse
Lecture 71 Winner's curse example - BSB Sky vs HP
Lecture 72 Key takeaway - win win contract
Section 5: Supplier Onboarding and Transition
Lecture 73 Pre and post contract phases
Lecture 74 Knapp model of relationship development
Lecture 75 Onboarding and transition objectives
Lecture 76 Organisational redesign
Lecture 77 Cultural fit
Section 6: Managing Supplier Relationships
Lecture 78 Low success rates for outsourcing projects
Lecture 79 Evolution of the relationship - DBS and IBM
Lecture 80 Contract no guarantee of sourcing success
Lecture 81 Investing in relationship quality
Lecture 82 Tell tale signs of an unhealthy relationship
Lecture 83 Factors in partnership success (McKinsey 2015)
Lecture 84 McKinsey's 6 building blocks of successful partnership
Lecture 85 Sourcing governance
Lecture 86 Partnerships as organisms
Lecture 87 Contractual vs. normative relationship
Lecture 88 Trust and the trust equation
Lecture 89 Deloitte global outsourcing survey (2022)
Lecture 90 Key take away - trust and transparency
Section 7: Evaluating Supplier Performance
Lecture 91 Some questions about satisfaction
Lecture 92 Sainsbury's and Accenture disaster (2000)
Lecture 93 TSB migration goes awry
Lecture 94 Deloitte outsourcing study (2005) - negative experiences with outsourcing
Lecture 95 Warning signs of supplier shortcomings
Lecture 96 Client competence also at question
Lecture 97 4 elements for managing supplier relationships
Lecture 98 Potential areas of evaluation
Lecture 99 KPIs - easy and harder to measure
Lecture 100 Balanced scorecard approach
Lecture 101 JPMorganChase and IBM - changing plans
Lecture 102 Sears vs CSC
Lecture 103 Changes in supplier strategy & ecosystem
Lecture 104 Stressed exits
Lecture 105 Supplier exit and termination options
Lecture 106 Key take away - performance management
Those involved in working with suppliers delivering IT-related services.,Those involved in working with clients as a supplier delivering IT-related services.,Those involved in account management or project management in IT-related fields.,Those seeking to prepare themselves for client or supplier facing roles.