Leadership Skills: Successfully Apply Emotional Intelligence

Learn to Engage Others in Decision-Making, Problem-Solving, Resolving Conflicts, Team-Building and Organizational Change

What you'll learn

Understand and be able to use and improve Emotional Intelligence

Make decisions, solve problems and resolve conflicts like an expert–because you'll know EXACTLY what to do

Resolve most conflicts so they are win-win for all involved

Help others having difficulty with decisions or problems.

Become comfortable and competent as a team builder and a team leader

Enhance individual performance and satisfaction through effective teamwork

Learn how to promote the power of peer accountability

Ensure organizational change makes logical AND emotional sense

Be able to create a change-ready organization

Absolutely minimize resistance to change and maximize employee engagement

Requirements

You should be a current leader or someone who has some influence in a group. It is important to have a group situation where you can try out tools and models. This is an applied course.

Description

Four Courses in One: Emotional Intelligence (also known as soft skills or power skills), plus Decision Making, Team Building and Change Management. Improve your E.I. while you learn tools to enhance your leadership.This course: Leadership Skills: Successfully Apply Emotional IntelligenceApplied emotional intelligence is leading others so they can do their best work, working together, feeling valued and contributing in meaningful ways. There is synergy, a sense of belonging, a strong work ethic. And you will know how to make that happen  You will learn proven tools to solve problems, make decisions, resolve conflicts, create teams and make organizational changes. You will learn how to include everyone and to balance business and human needs. What makes this course different? Trained in human behavior, I help business leaders and employees interact with each other and with customers in the most productive ways. This course has three major topics. 1) A decision making, problem solving tool (HST) which combines a concept from neuroscience (Type-2 Thinking) with one from psychology (Parallel Thinking). People work together to assemble a solution rather than debating different points of view. 2) A team building model I learned twenty years ago from its creator. It's the best one I know. 3) Using what you learned in 1 and 2, you'll be able to successfully make large and small organizational changes.1) I created HST soon after completing my doctoral dissertation in 1973. The model was first used with doctors to help patients better understand and follow their treatment plans. It has evolved over the years to become a universal decision-making and problem-solving tool. It is a tool you should have in your arsenal and is available online only in my courses.2) This section presents Rudy F. Williams' Four-Part Teaming Model, the best method I know after 40 years of teaming experience, including working with Olympic and professional sports teams, business teams and medical teams. I co-wrote a book on the model and co-conducted many workshops with Rudy. The Four-Part Teaming Model teaches you how to enhance individuality at the same time you create and sustain a team. This model can be used in business settings, sports, nonprofits, even families, anywhere a group of people want to support each other and achieve important goals.3) I created the HST Model for Change while teaching change management workshops. I realized that what I was teaching (the most popular change models) lacked important people elements that made them almost impossible to implement without undue stress and workarounds. Other change models focus on the business change and then help people accept and adjust. This model emphasizes emotions. The focus is on logic and emotions in every step of change. When logic and emotions are included, everything works better. By the end of this course, you will be able to successfully plan and lead just about any change effort.  (Normal change efforts fail to reach their goals 70% of the time.)The HST Model can enhance models you may currently use (such as Kotter or ADKAR), or as an effective stand-alone process. Either way, you will manage change in your organization with a greater chance of success. This course will give you a solid foundation of people skills to ensure your ability to work productively and enjoyably with others.Rock Solid Business Soft SkillsMy set of LEADERSHIP SKILLS courses is ideal if you want to significantly improve your soft skills as a leader, manager or employee. Each course presents a specific topic; you’ll dive deeply into the content and emerge with newly acquired ideas and rock-solid soft skills. Many of the ideas and skills are unique to this set of courses.Business is a balancing act of controlling and enabling others. As a leader/manager, you must be in charge, but also encourage the best from every worker. As you know, this isn’t easy. Make a mistake or two and everyone suffers. Rock solid skills have clear steps, easily followed and measured. And if you aspire to leadership, these skills will propel you upward.My courses follow that old saying, "if you give a man a fish, you feed him for a day, if you teach him to fish, you feed him for a lifetime." I teach both skills and concepts. If you want both training and an education, this is the place, tools and ideas. Each course provides ideas to explore and skills to try out. You choose the topic and in about three hours or less, you’ll acquire rock solid soft skills enabling you to support and inspire your employees. Double asterisks (**) around a section or lecture denotes core material.This series of Leadership Skills courses is ideal for these topics: Entrepreneurship, Communication Skills, Management Skills, Business Fundamentals, Leadership Skills, Manager Training, Conflict Management, and Influence.

Overview

Section 1: Learn about your instructor and his courses here

Lecture 1 Your Dr. Bob Advantage

Lecture 2 Dr. Bob's Approach to Teaching

Lecture 3 The Leadership Skills Series

Section 2: Course 1: Emotional Intelligence and How to Use It

Lecture 4 This Course and What You Will Learn

Lecture 5 Understanding Intelligence

Lecture 6 Emotional Intelligence

Lecture 7 Applied Emotional Intelligence

Section 3: Course 2: Decision Making and Problem Solving

Lecture 8 Welcome/Two Problems and One Solution

Lecture 9 Why This Course?

Lecture 10 The Family Vacation Decision. (What Could Go Wrong?)

Lecture 11 Why a Model?

Section 4: Your Brain is Way Too Fast for its Own Good

Lecture 12 Oh So Fast

Lecture 13 Your Brain and Everyone's Brain

Lecture 14 The Gas Can (A Sad Story)

Lecture 15 Field Trip (Not to be Missed)

Lecture 16 People Are Different So…

Lecture 17 A Helpful Interruption

Lecture 18 A Helpful Quiz

Section 5: HARNESSING THE SPEED OF THOUGHT (HST)

Lecture 19 Introduction to HST, Decision Making and Problem Solving

Lecture 20 The Family Vacation and HST

Lecture 21 The Family Vacation SAVED!

Lecture 22 HST Explained

Lecture 23 The Issue

Lecture 24 The Goal

Lecture 25 Hurdles and Concerns

Lecture 26 List Possible Solutions

Lecture 27 Choose Best Solution

Lecture 28 What About Insights, Intuition, Inspiration?

Lecture 29 Learning Activity

Section 6: HST for Business

Lecture 30 Introduction

Lecture 31 A Business Problem, Losing Millions

Lecture 32 A Business Conflict Layoffs are Coming

Lecture 33 Harnessing Collective Genius

Section 7: Pay Special Attention to…

Lecture 34 Decision Making

Lecture 35 Problem Solving

Lecture 36 Resolving Conflicts

Section 8: A Deeper Dive Into HST

Lecture 37 Introduction to the Deep Dive

Lecture 38 The Principles of HST

Lecture 39 Step 1 Identify the Issue

Lecture 40 Step 2 Define the Goal

Lecture 41 Step 3 List Hurdles and Concerns

Lecture 42 Step 4 List Possible Solutions

Lecture 43 Choose Best Solution

Lecture 44 The Ultimate Outcome for Using HST

Section 9: Using HST at Home

Lecture 45 Introduction to Using HST at Home

Lecture 46 Father Son Conflict

Lecture 47 Family Concerns

Section 10: HST Extra Tools and Ideas

Lecture 48 Introduction

Lecture 49 How to Introduce HST

Lecture 50 The Five Whys to Find the Root Cause

Lecture 51 Influence Without Power

Section 11: Other Decision Making and Problem Solving Models

Lecture 52 Introduction to Other Models

Lecture 53 FEMA

Lecture 54 American Society for Quality

Lecture 55 DMAIC

Lecture 56 The Six Step Model and Discussion

Section 12: Next Steps

Lecture 57 Introduction and Bob's Big Mistake

Lecture 58 The Weaknesses of HST

Lecture 59 The Power of HST

Lecture 60 From Now On

Lecture 61 A Final Quiz

Section 13: Course 3: Team Building

Lecture 62 Working as a Team and What We Will Cover

Lecture 63 Groups Vs. Teams

Lecture 64 Popular Team Models and Concepts

Section 14: The Four-Part Teaming Model

Lecture 65 Meet Rudy and the Four-Part Teaming Model

Lecture 66 The Compelling Task

Lecture 67 The Sense of Membership

Lecture 68 Influence on the Team

Lecture 69 Personal Reward

Section 15: The High Performing Team

Lecture 70 Introduction to High Performing Teams

Lecture 71 What You Need to Know About High Performing Teams

Section 16: Building a High Performing Team

Lecture 72 Introduction to Building a High Performing Team

Lecture 73 The Basic Setup

Lecture 74 The Compelling Task

Lecture 75 Sense of Membership

Lecture 76 Influence on the Team

Lecture 77 Personal Reward

Lecture 78 Does Rudy's Model Really Work?

Section 17: Sustaining a High Performing Team

Lecture 79 Introduction

Lecture 80 Running the Team Meeting

Lecture 81 Creating the Right Paper Trail

Lecture 82 Introducing a New Team Member

Lecture 83 Handling a Poor Performing Team Member

Lecture 84 Handling Conflicts

Lecture 85 Efficiency and Effectiveness: Leadership Problem Solving and Decision Making

Lecture 86 How the Model is Simple, Elegant, Fast and Effective

Section 18: Extras to Develop Your EI Team Building Skills

Lecture 87 Introduction to the Extras

Lecture 88 Creating a Team Vision Statement

Lecture 89 Marriage and Family Team Building? Of Course.

Lecture 90 A High Performing Marriage

Lecture 91 A Three-year-old as a Family Team Member

Lecture 92 The Mysterious Johari Window

Lecture 93 The Truth About Team Building Activities

Lecture 94 Rethinking the Compelling Task

Lecture 95 How Teams Can Go Bad

Section 19: What You Know

Lecture 96 A Short Summary

Lecture 97 Takeaways

Lecture 98 Next Steps

Section 20: COURSE 3: Change Management

Lecture 99 Introduction

Lecture 100 The A to B of Change

Lecture 101 Challenges to Change

Lecture 102 The HST Model for Change

Section 21: Foundation for Change

Lecture 103 Introduction

Lecture 104 Creating a Change Ready Organization

Lecture 105 Change Factors

Lecture 106 Hard Factors

Lecture 107 Soft Factors

Lecture 108 Involve Leadership

Lecture 109 Involve Everyone

Lecture 110 Communication

Lecture 111 Measurment of Progress

Section 22: Before the Change

Lecture 112 Introduction

Lecture 113 Beginning with HST & Point A

Lecture 114 Define Point B

Lecture 115 The Middle

Lecture 116 List Hurdles

Lecture 117 List Concerns

Lecture 118 The End of Pre-Decision Activities

Section 23: Beginning the Change

Lecture 119 Introduction

Lecture 120 List Possible Solutions

Lecture 121 Choosing the Soultion

Lecture 122 Designing the Process

Lecture 123 Identifying Roles RACI

Lecture 124 Defining the Teams

Lecture 125 Leaping from the Start Quiz

Section 24: Managing the Change Process

Lecture 126 Introduction

Lecture 127 Measuring Progress

Lecture 128 Monitoring Teams

Lecture 129 Handling Hurdles

Lecture 130 Celebrating Mileposts

Lecture 131 The Secret Sauce

Section 25: Completing the Change

Lecture 132 Introduction

Lecture 133 Emotional Wins and Celebrations

Lecture 134 Organization-Wide Reports

Section 26: Embedding Change

Lecture 135 Culture, Standard Work and Templates

Lecture 136 Team Meetings and Reports

Section 27: Extra Content

Lecture 137 Introduction

Lecture 138 The Change Curve

Lecture 139 Personality Measures

Lecture 140 Lean Thinking

Section 28: The Finish!

Lecture 141 Next Steps

Lecture 142 Thank You

This course is for leaders and near leaders who want to enhance how well people work together and increase their sense of fulfillment.