Lean Management In Shared Services

Building Lean Mindset Through Continuous Improvement

What you'll learn

Definition and principles of Lean

How to define the problem and explore its root cause

What are the 8 wastes and how to identify them

How to effectively use 5WHY, Fishbone and Impact/Effort Matrix

How to draw a Process Map

What are Kaizen, Jidoka, Just-in-time and Heijunka

Pillars of the Toyota Production System

The importance of Standard Work

The possible causes of failure in implementation

How to implement Lean in the Shared Services Center

Requirements

No experience needed, you will learn about lean methodology and continuous improvement. This course will equip you in tools that are ready to use in practice.

Description

An introduction to Lean concept and methodology, with ready to use plan on implementing lean in the organization. Focusing on Shared Services and the business, this course provides real-life examples and tools to use in practice. Whether you know something about continuous improvement or it's a new topic for you, upon completion you'll get an understanding and, hopefully, become inspired to analyze and implement the solutions you've come up with. By identifying the problem, brainstorming sessions and team collaboration, the improvement is around the corner. Building lean mindset is a long journey, but without taking the first step - you will not make it happen. Leaders must believe in people, and listen to their ideas and address their needs. It is people who are the core of effective change. Join this course if you'd like to learn about the tools and techniques, or if, as a leader in your organization, you wish to implement lean management to increase the quality of the services you provide. With my knowledge, experience, and passion, I invite you to this course and hope you'll be inspired to implement the know how you'll get into practice. Please do not hesitate to ask questions, actively participate in discussions, or share valuable feedback. Thank you!

Overview

Section 1: Introduction

Lecture 1 INTRODUCTION

Lecture 2 A FEW WORDS FROM THE LECTURER

Section 2: THE DEFINITION OF LEAN

Lecture 3 WHAT IS LEAN?

Lecture 4 HISTORY: FATHERS OF LEAN & TOYOTA PRODUCTION SYSTEM

Lecture 5 THE FIVE PRINCIPLES OF LEAN

Lecture 6 THE 8 WASTES

Lecture 7 THE PDCA CYCLE

Section 3: PROBLEM STATEMENT (CASE STUDY)

Lecture 8 DEFINING PROBLEM STATEMENT

Lecture 9 THE 5 WHY ANALYSIS - ROOT CAUSE

Lecture 10 THE FISHBONE DIAGRAM - CAUSE & EFFECT

Lecture 11 THE PROCESS MAPPING

Section 4: VALUE STREAM MAPPING

Lecture 12 HOW TO IDENTIFY THE VALUE

Section 5: HOW TO IMPLEMENT LEAN IN YOUR ORGANIZATION

Lecture 13 THE FIVE-STEP-PLAN

Lecture 14 WHY DO WE FAIL?

Lecture 15 LEAN IN HR SSC

Lecture 16 KAIZEN

Lecture 17 STANDARD WORK

Section 6: COURSE CONCLUSION

Lecture 18 FEW TIPS FROM THE LECTURER

Section 7: QUIZ

Whether you're at the beginning of your career or already working in the Shared Services Center, HR or any other business, this course is for you. At each stage of your career, there is a space for improvement with Lean. Also, if you're a leader and you're looking for a step-by-step plan with clear explanation of its objectives - this is the course for you as well.