Mastering Difficult Conversations - A Manager'S Guide

This course will cover practical strategies for handling difficult conversations with grace.

What you'll learn

Learn to handle tough workplace conversations with grace. Develop strategies for firing, tears, and team goals.

Identify leadership principles and work with people leaders to build skills, advance careers, and achieve goals.

Develop career conversation framework, give feedback, and guidance to help employees create a development plan.

Master maintaining a positive and productive work environment. Control tone, ask specific questions, and take ownership.

Requirements

Open to all levels, but some prior experience in management or leadership recommended

Basic knowledge of workplace communication and human resource practices is useful

Enroll now to learn valuable strategies for handling tough conversations and maintaining a positive work environment

Description

Are you a manager or leader who struggles with handling difficult conversations in the workplace? Whether you need to fire someone, deal with emotional team members, or outline goals and expectations, having effective communication skills is essential. In this course, Hamza Hasan will teach you practical strategies for handling tough conversations with grace and confidence.The course will cover a range of important topics such as delivering constructive feedback to employees, increasing key metrics, and setting performance goals. You will also learn how to navigate challenging situations such as layoffs and career advancement conversations. Through real-life examples and hands-on exercises, you will gain the skills needed to maintain a positive and productive work environment, build strong relationships with team members, and take full ownership of the areas you need to fix.The course will provide you with actionable tips and techniques for keeping your tone under control, asking specific questions to get to the root of the problem, and proactively coaching employees to help them advance their careers. You will also learn about the concept of layering, and how to frame it in a positive way to benefit your team.By the end of this course, you will have the skills and confidence to handle difficult conversations with ease and communicate effectively in the workplace. Whether you're a seasoned manager or just starting out in your leadership journey, this course is a must-have for anyone who wants to master the art of handling difficult conversations.

Overview

Section 1: Introduction

Lecture 1 Introduction

Lecture 2 Scripts to make hard conversations easier Part 1

Lecture 3 Scripts to make hard conversations easier Part 2

Section 2: Scripts for Parting Ways

Lecture 4 Why letting go of someone is so difficult?

Lecture 5 Scripts to terminate someone

Lecture 6 Script of the conversation before you terminate someone

Lecture 7 Script to lay someone off with compassion

Section 3: Scripts to Give Feedback

Lecture 8 Why is it important to give feedback?

Lecture 9 Script for positive feedback

Lecture 10 Script for direct, diplomatic, difficult feedback

Section 4: Scripts for Delicate Conversations

Lecture 11 Why have delicate conversations ?

Lecture 12 Script to tell someone they'll have a new boss

Lecture 13 Script for when an employee cries or gets defensive

Lecture 14 Script for when someone didn't get the promotion

Ideal for managers, supervisors, and team leaders,HR professionals seeking to improve communication skills can also benefit,Suitable for aspiring leaders and those transitioning into management roles