The Ultimate Guide To Becoming A Successful Customer Manager

Key Skills for Success in Customer Management. Consumer Psychology and Behavior. Customer Relationship Management

What you'll learn

Understanding the role of a customer manager

Effective communication skills: The course will focus on developing strong communication skills, both verbal and written, to effectively interact with customers

Customer relationship management (CRM): Students will gain knowledge on CRM software and tools to help manage customer information effectively

Customer retention strategies

Problem-solving skills: Students will be taught problem-solving methodologies specific to customer management scenarios

Leadership and team management: This course may touch upon leadership principles in the context of leading a team responsible for managing customers effectively

Measuring success metrics: In order to evaluate their performance as customer managers, students will learn how to define key performance indicators (KPIs)

Requirements

Basic understanding of customer management

Familiarity with customer relationship management (CRM) systems

Strong communication skills

Knowledge of sales and marketing principles

Familiarity with data analysis and reporting

Proficiency in relevant tools and technology

Openness to learn and adapt

Description

Are you an ambitious professional looking to take your career to the next level?Are you interested in becoming a successful customer manager but not sure where to start?The Ultimate Guide to Becoming a Successful Customer Manager is the perfect course for you!Through this comprehensive and detailed program, you will learn exactly what it takes to be highly successful in customer management. This interactive course begins by introducing students to the world of customer management.You'll explore the different roles and responsibilities of a successful customer manager, including creating meaningful relationships with customers, resolving any complaints quicker and effectively, and more.In addition, you'll also learn ways to build trust between customers and managers through communication and knowledge of customer demands. Next, you'll be introduced to practical skills that successful customer managers use daily. You'll go over how to prioritize interactions with customers based on their needs, concerns, or preferences. You will also gain tips for providing solutions in unique situations and when navigating difficult conversations with customers.Tactics such as utilizing advanced technology platforms are discussed in detail so that you can stay ahead of the competition. The last portion of the course focuses on developing sustainable processes that help maintain customer satisfaction through accountability measures and action plans.Aspiring customer managers will learn how to assess performance data for better insights into what strategies work best as well as which methods should be discarded immediately. Furthermore, how-to guides will demonstrate how tools such as project-management software can automate operational tasks without sacrificing quality of service.By taking this Ultimate Guide to Become a Successful Customer Manager course, you’ll not only have an arsenal of knowledge under your belt but also gain added confidence by understanding these critical aspects of client relations from industry experts who have years of experience managing success stories behind them.This comprehensive training course is designed for new managers who wish to improve their professional lives and also for experienced professionals looking for real-world guidance from industry veterans on how proven methods still apply today within the arena of business operations development in modern times.Come to the course now, don’t waste your time!

Overview

Section 1: 1

Lecture 1 INTRODUCTION

Lecture 2 TOP REASONS TO APPLY FOR CUSTOMER SUPPORT JOBS

Section 2: 2

Lecture 3 WHAT DOES A CUSTOMER SERVICE MANAGER DO

Lecture 4 CUSTOMER SERVICE AND SUPPORT TRAINING

Lecture 5 CUSTOMER SUCCESS: GUIDE TO CUSTOMER-CENTRIC GROWTH

Lecture 6 WHAT IS SERVICE DESK

Lecture 7 WHAT ARE SAAS COMPANIES AND SAAS PRODUCTS

Lecture 8 WHAT IS CUSTOMER LOYALTY

Lecture 9 CUSTOMER SERVICE IMPROVEMENT WITH UX RESEARCH

Lecture 10 GUIDE TO USER TESTING

Lecture 11 WHAT IS A USER SURVEY

Lecture 12 WHAT IS CUSTOMER ONBOARDING PROGRAM

Lecture 13 WHAT IS CUSTOMER ADOPTION

Lecture 14 WHAT ARE CUSTOMER TESTIMONIALS

Lecture 15 WHAT ARE CUSTOMER RELATIONS

Lecture 16 WHAT IS CUSTOMER ENGAGEMENT

Lecture 17 WHAT ARE CUSTOMER SERVICE TEAMS

Lecture 18 WHAT IS REPUTATIONAL RISK

Lecture 19 WHAT IS OMNI-CHANNEL

Lecture 20 WHAT IS CUSTOMER ONBOARDING

Lecture 21 WHAT IS CUSTOMER SEGMENTATION

Lecture 22 WHAT IS REVIEW MANAGEMENT

Lecture 23 WHAT IS CUSTOMER LIFECYCLE MANAGEMENT

Lecture 24 WHAT IS PRODUCT STRATEGY

Lecture 25 WHAT IS CUSTOMER INTELLIGENCE

Lecture 26 WHAT IS KNOWLEDGE BASE

Lecture 27 WHAT IS A TROUBLE TICKET

Lecture 28 WHAT IS SHARED INBOX

Lecture 29 WHAT IS FREE TRIAL

Lecture 30 WHAT IS CUSTOMER DATA PLATFORM

Lecture 31 WHAT IS RELEASE MANAGEMENT

Lecture 32 WHAT IS FIRST CLICK TESTING

Lecture 33 WHAT IS SERVICE DESIGN

Lecture 34 WHAT IS CROSS SELL AND UPSELL

Section 3: 3

Lecture 35 HOW TO MANAGE CUSTOMER SUCCESS AND REDUCE CHURN

Lecture 36 HOW TO INCREASE CUSTOMER VALUE

Lecture 37 HOW TO MEASURE YOUR SERVICE TEAM'S SOCIAL MEDIA SUCCESS

Lecture 38 HOW TO ANALYZE SURVEY RESULTS LIKE A DATA PRO

Lecture 39 HOW TO CREATE A CUSTOMER JOURNEY MAP THAT IS EFFECTIVE

Lecture 40 HOW TO AUTOMATE CUSTOMER SERVICE AND INCREASE SATISFACTION

Section 4: 4

Lecture 41 CALCULATING, UNDERSTANDING AND IMPROVING CAC

Lecture 42 CUSTOMER CHURN

Lecture 43 PRODUCT RETENTION RATE

Lecture 44 NET PROMOTER SCORE

Lecture 45 HOW TO CREATE A CUSTOMER REFERRAL PROGRAM AND MEASURE CAC AND LTV

Lecture 46 CUSTOMERS SUCCESS METRICS THAT ACTUALLY MATTER

Lecture 47 HOW TO CALCULATE CUSTOMER RETENTION COSTS

Lecture 48 THE METRICS EVERY SAAS COMPANY MUST CARE ABOUT

Lecture 49 NET PROMOTER SCORE (NPS)

Lecture 50 HOW TO CALCULATE CUSTOMER LIFETIME VALUE

Lecture 51 CUSTOMER SATISFACTION RATES

Lecture 52 WHAT IS CHURN RATE

Section 5: 5

Lecture 53 MACHINE LEARNING VS. DEEP LEARNING: HOW BRANDS USE BOTH

Lecture 54 FACEBOOK MESSENGER

Lecture 55 IAAS, PAAS, AND SAAS: WHAT YOU NEED TO KNOW ABOUT EACH

Lecture 56 WHAT IS PROACTIVE CHAT

Lecture 57 WHAT IS A CHAT BOT

Lecture 58 HOW TO USE LIVE VIDEO STREAMING FOR CUSTOMER SUPPORT

Lecture 59 HOW TO OPTIMIZE YOUR KNOWLEDGE BASE SEARCH

Lecture 60 WHAT IS HELP DESK SOFTWARE

Section 6: 6

Lecture 61 FOCUS ON CAC EFFICIENCY TO ACHIEVE EXPONENTIAL GROWTH

Lecture 62 CONSUMER BEHAVIOR MODELS

Lecture 63 FACTORS THAT INFLUENCE CUSTOMER SATISFACTION

Lecture 64 GROWING YOUR CUSTOMER BASE

Lecture 65 BUILDING A SAAS CUSTOMER SERVICES TEAM

Lecture 66 TIPS FOR GROWING CUSTOMER VALUE OVER TIME

Lecture 67 GUIDE TO AN EFFECTIVE INBOUND CALL STRATEGY

Lecture 68 SOCIAL MEDIA FOR CUSTOMER SUPPORT

Lecture 69 BUILDING A CUSTOMER SUCCESS PROGRAM THAT IS SUCCESSFUL

Understanding the role of a customer manager,Developing effective communication skills,Mastering conflict resolution,Building strong customer relationships,Implementing effective customer service strategies,Utilizing technology and data analysis,Continuous improvement and professional development