Total Quality Management: Certification

Breakdown this highly effective approach to delivering quality and operational excellence in your organization.

What you'll learn

How to deploy a Total Quality Management project

How to deploy Total Quality Management in your organization

How to deploy the tools and techniques of Total Quality Management successfully

How to continually improve your organization

How to deploy the TQM principles into your organzation

How to change the culture of your organization to put quality at the heart of your operations

The process to improve your products, services and outputs

The approach to embed quality into your processes

How to instil and focus on operational excellence

Once deployed, TQM will improve your operational performance

Requirements

None. We will w

No prior improvement / change knowledge is required

Course built to be open to all levels

Reach out to me (emailed/LinkedIn) if you need an assistance

Description

Total Quality Management is an approach to the identification, delivery and control of quality within organization. It is a tried and tested method, highly in demand in today's workforce, which sees a company placing quality at the core of its overall operation strategy. It contains a set of 8 principles and 8 key steps that one must follow in order to successfully deliver quality in compliance with successful quality management. Within this course, you will learn:- The fundamentals of Quality (what is TQM, Quality, Continuous Improvement etc.)- The 8 principles of Total Quality Management.- The 8 steps to deliver Total Quality Management.- The tools and techniques you can use in a TQM project or as part of your daily activities.At the end of the course, you will have the knowledge and the confidence to deliver quality in your organization, improving both he quality and performance of your people, procedures and processes. You will positively impact your products and services, improve your customer and client experience and deliver overall change and improvements to your wider operational performance. Going forward, you will be skilled to deliver plans, strategies and techniques in a range of organizations to lock in operational excellence and sound quality performance throughout.

Overview

Section 1: Introduction

Lecture 1 What is covered in this course?

Lecture 2 What is the purpose of this course?

Lecture 3 Disclaimer

Section 2: Fundamentals of Total Quality Management

Lecture 4 What is Total Quality Management?

Lecture 5 Examples of Total Quality Management

Lecture 6 What is quality?

Lecture 7 What is quality? - Example

Lecture 8 What is continuous improvement?

Lecture 9 Graphical representation of continuous improvement

Lecture 10 Pros of Total Quality Management

Lecture 11 Cons of Total Quality Management

Section 3: The 8 principles

Lecture 12 Overview & scenario

Lecture 13 Customer focus

Lecture 14 Customer focus - Scenario example

Lecture 15 Employee involvement

Lecture 16 Employee involvement - Scenario example

Lecture 17 Integrated system

Lecture 18 Integrated system - Scenario example

Lecture 19 Process-centric approach

Lecture 20 Process-centric approach - Scenario example

Lecture 21 Systematic approach

Lecture 22 Systematic approach - Scenario example

Lecture 23 Continual efforts

Lecture 24 Continual efforts - Scenario example

Lecture 25 Fact-based decision-making

Lecture 26 Fact-based decision-making - Scenario Example

Lecture 27 Relationship management

Lecture 28 Relationship management - Scenario example

Section 4: The 8 steps

Lecture 29 Overview

Lecture 30 Review the culture

Lecture 31 Review the culture - Scenario example

Lecture 32 Develop a strategy

Lecture 33 Develop a strategy - Scenario example

Lecture 34 Recognize customer requirements

Lecture 35 Recognize customer requirements - Scenario example

Lecture 36 Outline the process

Lecture 37 Outline the process - Scenario example

Lecture 38 Outline the processes - Example process

Lecture 39 Form the committee

Lecture 40 Form the committee - Scenario example

Lecture 41 Initiate involvement

Lecture 42 Initiate involvement - Scenario example

Lecture 43 Regularize daily ops

Lecture 44 Regularize daily ops - Scenario example

Lecture 45 Regularize daily ops - Kanban example

Lecture 46 Seek continuous input

Lecture 47 Seek continuous input - Scenario example

Section 5: The 7 tools of quality

Lecture 48 Process Map

Lecture 49 Check Sheet

Lecture 50 Histogram

Lecture 51 Pareto Chart

Lecture 52 Fishbone Diagram

Lecture 53 5 Whys

Lecture 54 Run Chart

Section 6: Close out

Lecture 55 Review of key learnings

Lecture 56 Hints & tips

Lecture 57 Thank you

Anyone currently working for a company who wants to improve operational performance,Anyone who owns a business / manages a department and wants to deliver quality throughout,Anyone who wants to upskill in the field of quality and improvement,Anyone who wants to leave the course with full confidence in delivering projects to improve quality