Voip Pbx & Call Center On Asterisk 18 Issabel [Master Class]

Learn Issabel (ex-Elastix) IP Telephony Server Configurations Deployment with Practical Examples and Use Cases.

What you'll learn

Build the complete IP Phone System using open source platform.

Explore exciting career in Telecom Industry.

Feel more confident in managing Issabel Telephony Server.

Offers Open Source IP Telephony services & solutions to your customers.

Requirements

Download the Issabel software but don't install it we will cover in Installation lecture.

Download Softphone e.g Zoiper or Xlite. Will show you configuration in lecture.

Description

Course Package: This course contains the best of both worlds. Asterisk is open source with GUI (Issabel) and then Asterisk from scratch (Vanilla Asterisk) using source code compilation and CLI based.UPDATED! Cover Asterisk 18 [Command Line/Web GUI] & Cloud Issabel Installation, Security  WebRTC Video Conferencing & Call Center.  Do you need a cost-effective phone system or full features rich Call centers for business?Are you tired of paying the licensing costs to the proprietary phone system?Do you want to expand your business and require a phone system, but legacy systems don't allow you? You are interested to learn asterisk but like to avoid the command line and Linux shell at the start?Issabel (previously known as 'ELASTIX') is the world's most popular and widely adopted open-source IP telephony software. The core VoIP communication is based on Asterisk - The most powerful IP telephony platform. This course is designed for the newbies, small & medium businesses that like to use IP telephony - PBX, or even the solution providers that like to gear up for telephony services to the end-users. The course starts with initial telephony concepts and terms used in the phone service industry—no prior technical knowledge about telecommunication is required to take this course. The course has a project depicting a real-world scenario. This helps the students to have activity-based learning and can apply learned knowledge to the real world. The course clearly explained the phone system features with lab practice for configurations. Proprietary systems invite a license fee for most Business-critical features and UC Features like mobility and third-party integration. To avoid the expensive add-ons, go the open-source way.Use a single system to manage multiple tools and platforms, thereby having “greater employee productivity, reduced costs, and a means to improve customer engagement.

Overview

Section 1: Introduction & VoIP Fundamentals.

Lecture 1 Course Package.

Lecture 2 Introduction to Issabel Phone System.

Lecture 3 Introduction to Issabel 5

Lecture 4 Instructor Message

Lecture 5 VoIP Telephony Fundamental Part 1

Lecture 6 VoIP Telephony Fundamental Part 2

Section 2: Network Requirements for the VoIP.

Lecture 7 Key Elements for stable VoIP Network.

Lecture 8 Network Services for VoIP Deployment.

Section 3: Course Project

Lecture 9 Phone System Requirement Analysis.

Lecture 10 Hardware Selection For the Issabel Phone System.

Section 4: Issabel Installation

Lecture 11 Downloading Issabel

Lecture 12 ***NEW*** Issabel 5 with Asterisk 18 on Rocky Linux 8.x

Lecture 13 Issabel 4 Installation on Virtual Machine Wizard Choosing Asterisk 16.

Lecture 14 Issabel 4 Installation on Micosoft Hypervisor Windows 11.

Lecture 15 Post Installation steps Issabel 4

Lecture 16 Changing Issabel web GUI theme to Elastix classic theme - Optional

Lecture 17 Practical Activity 01

Section 5: Issabel Overview

Lecture 18 ***NEW*** Login to the newly installed Issabel 5 server

Lecture 19 Login the newly installed Issabel 4 server.

Section 6: Issabel Phone System Setup

Lecture 20 Creating PBX Extensions.

Lecture 21 Creating SIP Phone Extensions in Issabel.

Lecture 22 Softphone Download & Installation .

Lecture 23 Configuring Zoiper softphone.

Lecture 24 ***NEW*** Configuring Zoiper on mobile softphone

Lecture 25 Configuring Xlite softphone

Lecture 26 IP Desk Phones Set up Approach.

Lecture 27 Get Familiar with IP Desk Phones.

Lecture 28 Configuring Desk Phone Yealink Manual Method.

Lecture 29 Configuring Desk Phone Digium Manual Method.

Lecture 30 Configuring Polycom Phone Manual Method.

Lecture 31 Bulk IP Desk Phones Configurations - Auto Provision.

Lecture 32 Testing Internal Calls.

Lecture 33 Practical Activity 02

Lecture 34 Trunk - Outside Connectivity.

Lecture 35 PSTN - Analog PCI Card Installation & Configurations.

Lecture 36 Dial Patterns & Outbound Routes

Lecture 37 Class of Service.

Lecture 38 VoIP - SIP Trunk Between two Issabel Servers.

Lecture 39 Inbound Route DID Configurations.

Lecture 40 Creating Ring Groups

Lecture 41 System Recording - Audio Prompts

Lecture 42 Creating IVR - Interactive Voice Response - Auto Attendant or Welcome Greeting.

Lecture 43 Enabling Voicemail & Voicemail to Email.

Lecture 44 Add Follow Me Settings to Extensions.

Lecture 45 Creating Announcement.

Lecture 46 Configuring Opening & Closing Hours for Incoming calls.

Lecture 47 Putting All Together - Making PBX More Professional.

Lecture 48 CDR - Call Details Records - Call Accounting.

Lecture 49 Post Paid Billing with Issabel.

Lecture 50 Enabling Call Recording & Call Recording Report.

Lecture 51 PIN Sets on Outbound Calls.

Lecture 52 Audio Conferencing.

Lecture 53 Parking Lots - Call Parking.

Lecture 54 Paging & Intercom.

Section 7: Issabel Phone System Maintenance

Lecture 55 Issabel Users Groups and Access Permission Management.

Lecture 56 Monitoring Live Calls - Dashboard Operator Console.

Lecture 57 Issabel Address Book.

Lecture 58 Phone System Features Codes.

Lecture 59 Issabel Addon Market Place.

Lecture 60 Issabel Server Backup & Restore.

Section 8: Issabel Call Center Module.

Lecture 61 Call Center Concepts

Lecture 62 Types of Call Center

Lecture 63 Call Center Components

Lecture 64 Roles in Call Center.

Lecture 65 Call Center Analysis & Planning for the Business.

Section 9: Getting Started - Issabel Call Center Core Configurations.

Lecture 66 Installing & Configuring Issabel Call Center Add on.

Lecture 67 Creating Call Center Roles & Users in Issabel.

Lecture 68 Creating Agents.

Lecture 69 Configuring Agent Callback Login.

Lecture 70 Creating Agents Break.

Lecture 71 Creating Call Services Queues - Heart of Every Call Center.

Lecture 72 Agent's Script

Lecture 73 Creating Forms - Data Input During Live Call

Lecture 74 Creating Custom Web Page to Pop Up with Call.

Lecture 75 Creating the Customer Phones Contacts List.

Section 10: issabel Call Center Inbound Call Campaign.

Lecture 76 Building Inbound Call Campaign

Lecture 77 Agent Console - Overview

Lecture 78 Agent Console - Call Back Login.

Lecture 79 Putting all together: Testing Inbound Call Campaign with live agent console.

Section 11: Issabell Call Center Outbound Call Campaign

Lecture 80 Automated Outbound Predictive Dialer Concept.

Lecture 81 Building Outgoing Call Campaign.

Lecture 82 Creating the CSV File for the Outbound Predictive Dialer.

Lecture 83 Putting all together: Testing Outgoing Call Campaign with live agent console

Section 12: Issabel Call Center Reports & Statistics.

Lecture 84 Issabel Call Center Reports Overview.

Lecture 85 Agent Break Report.

Lecture 86 Calls Detail Report.

Lecture 87 Calls Per Hour Report.

Lecture 88 Calls Per Agent Report.

Lecture 89 Hold Time Report.

Lecture 90 Agent's Login Logout Report.

Lecture 91 Inbound Calls Success Report.

Lecture 92 Graphical Report Calls Per Hour.

Lecture 93 Agent Information Report.

Lecture 94 Trunk Used Per Hour Report.

Section 13: Call Center Realtime Dashboard & Live Wallboard

Lecture 95 Issabel CallCenter Real Time Dashboard & Wall Board.

Lecture 96 Agent Monitoring Report.

Lecture 97 Incoming Calls Monitoring Report.

Lecture 98 Campaign Monitoring.

Section 14: Call Center Supervisor Level Functions & Features for Quality Assurance.

Lecture 99 Supervisor Activities

Lecture 100 Call Recording - Listening & Downloading.

Lecture 101 Call Barging - Intercepting Call Between Agent & Caller.

Lecture 102 Call Center Resources.

Section 15: Deploy Issabel IP PBX on Public Cloud

Lecture 103 Cloud PBX Introduction.

Lecture 104 Choosing the Cloud Platform.

Lecture 105 Installing Issabel on Cloud - VPS - Virtual Private Server.

Lecture 106 Configure Issabel Domain Name on Public Cloud.

Lecture 107 Mandatory Security Mapping to non standard ports.

Lecture 108 Issabel Firewalls & Ports Configurations.

Lecture 109 Activating Fail2Ban - Auto Firewall Rules.

Lecture 110 Configuring Test Extensions on Cloud for Internal Calling.

Lecture 111 Troubleshoot SIP NAT Issues.

Section 16: Issabel Meet - WebRTC Video Conferencing & Collaboration.

Lecture 112 Introduction to WebRTC.

Lecture 113 Issabel Meet - Cloud Based WebRTC Audio/Video Conferencing & Collaboration.

Lecture 114 Screen Sharing During Video Conference Call.

Lecture 115 Instant Messaging while in Video Conference.

Lecture 116 Issabel Meet - More Settings.

Lecture 117 Sharing YouTube video during Live Video Conference Call.

Lecture 118 Document Sharing in Video/Audio Call Conference.

Lecture 119 Download the Video Conferencing Free Mobile App.

Lecture 120 WebRTC Video Conferencing Live Demonstration.

Section 17: Bonus: Issabel Resources & VoIP Hardware

Lecture 121 Useful Resources & links.

Lecture 122 Issabel Security - Physical & Logical

Lecture 123 Migrating Elastix to Issabel - Migration Manual Guide.

Lecture 124 Last Words From Instructor.

Section 18: Course 2: Asterisk 16 on CLI - Command Line Interface.

Lecture 125 Introduction.

Lecture 126 Meet the Instructor.

Lecture 127 Why Asterisk is known as a Swiss Army Knife of Telephony.

Lecture 128 Asterisk CLI versus Asterisk GUI.

Lecture 129 Asterisk Licenses - GNU - GPL

Lecture 130 What Version of Asterisk to Install ?

Section 19: Setting up Playground for Practice.

Lecture 131 Choosing Linux Distro for Asterisk Deployment.

Lecture 132 Installing VirtualBox for Course Practice.

Lecture 133 Installing Linux CentOS 7 with GNOME in VirtualBox.

Lecture 134 Basic Navigation in CentOS 7 GNOME Part 01.

Lecture 135 Basic Navigation in CentOS 7 GNOME Part 02.

Section 20: Getting Started with Asterisk.

Lecture 136 Downloading the Asterisk Packages & Installing pre-requisites.

Lecture 137 Compiling & Installing Asterisk DAHDI & Libpri packages.

Lecture 138 Post Installation - Asterisk Directories Structure.

Lecture 139 Creating Your First Asterisk Dialplan Program.

Section 21: Asterisk Architecture & Modules.

Lecture 140 Asterisk Architectural Design.

Lecture 141 The Asterisk Modules.

Lecture 142 Asterisk Configurations Files.

Section 22: Asterisk Dialplan Programming - Fundamentals

Lecture 143 Dial Plan Syntax - Context, Extension, Priority, Application.

Lecture 144 Adding Dialplan Configuring extensions.conf file.

Lecture 145 Linkage Between Dialplan Config File & Channel Config File.

Lecture 146 Dial Patterns.

Section 23: Asterisk Channels Configurations.

Lecture 147 Session Initiation Protocol - SIP Theory.

Lecture 148 Configuring PJSIP Endpoints.

Lecture 149 Create Dialplan for Voicemail & Testing Internal Calls.

Lecture 150 Configuring SIP Trunk between two servers.

Lecture 151 Inter Asterisk Exchange - IAX Protocol Theory & Peering between two servers.

Section 24: Asterisk Dialplan Programming - Advance

Lecture 152 Building Dial Plan to Create Auto Attendant.

Lecture 153 Asterisk Special Handling Extensions.

Lecture 154 Dial Plan Variables, Operators & Expressions.

Lecture 155 Call Flow Control with GotoIf & GotoIfTime.

Lecture 156 Building Auto - Attendant - Interactive Voice Response for Production.

Lecture 157 Enhancing Dialplan with Variables.

Section 25: Asterisk Tips & Tricks.

Lecture 158 Asterisk CLI Useful Tips.

Lecture 159 Asterisk Documentation & Help.

Lecture 160 Course Wrapup.

This Issabel IP telephony course is meant for newbies that needs a phone system in theirs offices or homes. No phone system knowledge or experience is required. The telecom or computer networking professionals that needs to gain knowledge on VoIP and phone system.