Performance Management: Embracing 360 Degree Feedback

Learn how 360 Degree Feedback can be readily implemented within any organization.

What you'll learn
Identify the main benefits of performance appraisals.
Identify the roles of managers and employees.
Understand eight standard performance appraisal techniques.
Understand why 360-degree feedback Programs can sometimes fail.
Requirements
This course is designed to be accessible for all categories of employees.
Be open to learning. No matter what you current knowledge and skill levels within this area, it is essential that you are prepared to learn from this course
Description
360-degree feedback is a process where employees can receive both confidential and anonymous feedback from the people that they work with so as to improve their performance.Feedback is sourced from people that work around the employee. This can include managers. Peers. Direct reports. And, in some instances, customers may become part of a 360-degree performance appraisal.This course is designed to be accessible for all categories of employees.The content to covers the basic concepts of the 360-degree feedback initiatives within a workplace. How to enhance their performance management skills. How to provide feedback. Confidently set targets. Effectively identify areas for improvement. And, not lose sight of the goal of the activities.Next, the course shares the key areas of performance management. Performance appraisals. And, 360-degree feedback.Then, the course will highlight the main benefits of performance appraisals. The roles that managers and employees play. And, learners will be introduced to eight performance appraisal techniques. And, two specific implementation areas.Finally, use this course to discuss how to use 360-degree feedback effectively within the organization. Lastly users will know how to determine whether an organization is ready for 360-degree feedback programs, and why 360-degree feedback programs can sometimes fail.

Overview

Section 1: Introduction

Lecture 1 Introduction - Welcome Message

Lecture 2 Key Learning Principles

Lecture 3 Learning Objectives

Section 2: Why Have Performance Appraisals?

Lecture 4 Why Have Performance Appraisals?

Lecture 5 Roles within Performance Appraisals - Manager's Role

Lecture 6 Roles within Performance Appraisals - Employee's Role

Section 3: 8 Appraisal Techniques

Lecture 7 Eight Appraisal Techniques - Introduction

Lecture 8 Eight Appraisal Techniques - 1. Ranking

Lecture 9 Eight Appraisal Techniques - 2. Paired Comparisons

Lecture 10 Eight Appraisal Techniques - 3. Critical Incident

Lecture 11 Eight Appraisal Techniques - 4. Free-Form

Lecture 12 Eight Appraisal Techniques - 5. Self-Assessment

Lecture 13 Eight Appraisal Techniques - 6. Assessment Center

Lecture 14 Eight Appraisal Techniques - 7. Performance

Lecture 15 Eight Appraisal Techniques - 8. Rating

Section 4: Main Implementation Areas

Lecture 16 Key Implementation Areas

Lecture 17 360 Degree & Employee Development

Lecture 18 360 Degree & Performance Appraisals

Section 5: Effective 360 Degree Feedback Process

Lecture 19 An Effective 360 Degree Feedback Process

Lecture 20 1. Decide The Purpose

Lecture 21 2. Choose the Collection Instrument

Lecture 22 3. Decide on the Behaviors to be Collected

Lecture 23 4. Identify the Feedback Recipients

Lecture 24 5. Train the Raters & Ratees

Lecture 25 6. Recipient Choose Raters

Lecture 26 7. Questionnaire Distribution

Lecture 27 8. Analyze the Feedback Data

Lecture 28 9. Feeding Back the Feedback

Lecture 29 10. Repeat the Process

Lecture 30 11. Follow Through

Section 6: Are You Ready For 360 Degree Feedback?

Lecture 31 Are You Ready?

Lecture 32 1. Top Management Buy-In

Lecture 33 2. Past History

Lecture 34 3. Coaching & Management Skills

Lecture 35 4. Trust & Interdependence

Lecture 36 5. Organizational Stability

Lecture 37 6. Clear Performance Plans

Section 7: Why 360 Degree Feedback Programs Fail

Lecture 38 Introduction To Why 360 Degree Feedback Programs Fail?

Lecture 39 Causes To Why 360 Degree Feedback Programs Fail

Lecture 40 1. No Clear Purpose

Lecture 41 2. 360 Degree Feedback Is Not A Substitute!

Lecture 42 3. Not Conducting a Pilot

Lecture 43 4. Not Involving Key Stakeholders

Lecture 44 5. Compromising Confidentiality

Lecture 45 6. Not Making the Feedback’s Use Clear

Lecture 46 7. User Friendly Scoring and Administration

Lecture 47 8. 360 Degree Feedback Is Not A Once-Off Effort

Lecture 48 9. Not Evaluating Effectiveness

Section 8: Summary

Lecture 49 Section Summary - Benefits and Appraisal Techniques

Lecture 50 10 Main Steps For Successful Implementation Summary

Lecture 51 Readiness Summary

Lecture 52 Appreciation of Failure For Future Success

Lecture 53 Outro and Completion

This 360-degree feedback skills training course is designed to enhance the skillset of all categories of teams in the workplace.,Human resources professionals charged with promoting 360-degree feedback skills in the workforce.,Managers looking to further develop their leadership skills by understanding how to promote and support performance management within their teams.,Line staff and team members seeking to develop greater 360-degree feedback skills.