Total Quality Management (Tqm) Certification

Principles and Practice of TQM for Organizational Effectiveness

What you'll learn
Ability to deliver superior value to customers in terms of consistent productivity improvements, reduced operating costs, and outstanding products and services.
Gain ability to develop and continually improve workable quality management systems required to transform your company into a world-class organization.
You will have had a clear understanding and be able to apply the fundamental principles of quality management to enhance quality culture in your organization.
Ability to apply TQM tools to ensure that products, projects and services are delivered to meet customer requirements and international quality standards.
Requirements
Internet access
Description
Total Quality management entails not only product and service quality but also the means of achieving it. This Total Quality Management (TQM) course teaches core tools and techniques required to develop, implement and maintain excellence in terms of products and service performance and delivering superior value to customers with a focus on consistent productivity improvement and reduced operating costs. The course, which is based on real-world scenarios is designed to help students clearly understand and apply the principles of quality management and Total Quality Management (TQM) philosophies to ensure that all members starting with the top management, strive to achieve continuous improvement of the total organization, in terms of meeting and exceeding customer requirements and international quality standards.The course consists of FREE downloadable templates, white papers and other resources that you can practice with to enhance your skills or customize for your personal and/or professional usage.Core topics covered in this course include:Introduction to quality, Grade & TQM Elements & Models of TQM Quality Assurance and Quality Control Cost of quality TQM tools and techniques Six sigma methodology in TQM Kaizen and the 5S Statistical Process Control (SPC)Roles of managers in TQM Roles of customers in TQMWhat you’ll learn at the end of the course:You will be able to formulate, implement, and maintain error-free performance, deliver superior value to customers in terms of consistent productivity improvements, reduced operating costs, and outstanding products and services. You will have developed the required skills and techniques necessary to develop and continually improve workable quality management systems required to transform your company into a world-class organization. You will have had a clear understanding and be able to apply the fundamental principles of quality management to enhance quality culture in your organization. You will be able to select and develop the appropriate TQM tools to ensure that products, projects and services are delivered to meet and exceed customer requirements and international quality standards.Who this course is for Individuals who want to branch into quality management as a profession with little or no previous knowledge in quality management. Individuals who wish to learn or improve their knowledge and skills in total quality management. Quality assurance and control personnel, coordinators and managers, project team members, engineers, customer service personnel and professionals etc.

Overview

Section 1: Introduction

Lecture 1 Introduction I

Lecture 2 Introduction II

Lecture 3 Meaning of Quality

Lecture 4 Meaning of Total Quality Management

Section 2: TQM Tools, Elements and Framework

Lecture 5 Elements & Models of TQM

Lecture 6 TQM Tools

Lecture 7 Implementation of Quality Frameworks in the Manufacturing and Service Sector

Section 3: TQM Implementation

Lecture 8 Six Sigma & TQM

Lecture 9 Roles of Customers in TQM

Lecture 10 Roles of Managers in TQM

Section 4: Quality Assurance/Quality Control, Kaizen & the 5S

Lecture 11 Quality Assurance & Quality Control

Lecture 12 Kaizen & the 5S

Lecture 13 Cost of Poor Quality (COPQ)

Section 5: Statistical Process Control (SPC)

Lecture 14 Statistical Process Control (SPC)

Lecture 15 Data Analysis in SPC

Lecture 16 Control Charts

Lecture 17 Types & Detailed Description of Control Charts

Individuals who want to branch into quality management as a profession with little or no previous knowledge in quality management.,Individuals who wish to learn or improve their knowledge and skills in total quality management.,Quality assurance and control personnel, coordinators and managers, project team members, engineers, customer service personnel and professionals etc.