DY365 Customer Insights – Journeys Overview
DY365 Customer Insights – Journeys Overview
Published 6/2025
Duration: 2h 11m | .MP4 1280x720 30 fps(r) | AAC, 44100 Hz, 2ch | 1.76 GB
Genre: eLearning | Language: English
Published 6/2025
Duration: 2h 11m | .MP4 1280x720 30 fps(r) | AAC, 44100 Hz, 2ch | 1.76 GB
Genre: eLearning | Language: English
Learn segments, journeys, consent, and email design in Dynamics 365 Customer Insights – Journeys
What you'll learn
- Understand the key components of Customer Insights – Journeys and how to navigate the interface.
- Build compliant, personalized customer journeys using real-time data and consent preferences.
- Create and manage audience segments, email campaigns, and SMS
- Monitor journey performance and use insights to improve marketing outcomes.
Requirements
- Basic IT skills
- Familiar with the dynamics 365 business application ecosystem
Description
DY365 Customer Insights – Journeys Overviewis designed for business users, functional consultants, and CRM professionals who want to start using Dynamics 365 Customer Insights – Journeys with confidence.
Whether you're completely new to the platform or looking to sharpen your skills, this course walks you through the most important tools and features to help you create effective, real-time marketing journeys.
You'll learn how to:
Navigate the interface and set up your environment
Create and manage audience segments based on live data
Design responsive emails, templates, content blocks and SMS
Build automated journeys triggered by customer actions
Stay compliant using consent and preference tools
Track performance using built-in analytics and reporting
By the end of this course, you’ll be ready to start building your own journeys, managing campaigns, and improving engagement without needing a technical background.
You’ll also get access to:
Practical walkthroughs and step-by-step demos
Real marketing examples you can apply in your role
Templates and tools to help you get started faster
Efforts required to understand the platform and be hands on.
- 10 hrs
Microsoft resources provided in each module - learn as you create with the modules.
If you're ready to unlock the value of Customer Insights – Journeys, this course is for you.
Thank you !!
Who this course is for:
- Business users who are using Dynamics 365 customer insight Journeys
- Functional consultants who want to learn about DY365 customer Insight journeys
More Info