Tags
Language
Tags
<<
July 2025
Su Mo Tu We Th Fr Sa
29 30 1 2 3 4 5
6 7 8 9 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30 31 1 2
    Attention❗ To save your time, in order to download anything on this site, you must be registered 👉 HERE. If you do not have a registration yet, it is better to do it right away. ✌

    ( • )( • ) ( ͡⚆ ͜ʖ ͡⚆ ) (‿ˠ‿)
    SpicyMags.xyz
    1. Home
    2. eBooks & eLearning
    3. Handling Customer Complaints with Empathy

    Handling Customer Complaints with Empathy

    Posted By: IrGens
    Date: 10 Jan 2025 17:30:00
    Handling Customer Complaints with Empathy

    Handling Customer Complaints with Empathy
    .MP4, AVC, 1280x720, 30 fps | English, AAC, 2 Ch | 45m | 188 MB
    Instructor: Sara Odorisio

    Handling customer complaints is a critical skill for maintaining satisfaction and trust. In this course, customer service expert Sara Odirisio demonstrates the importance of addressing complaints with empathy and discovering unresolved issues. From understanding different types of complaints to mastering the appropriate language, posture, and gestures, this course helps you develop the skills required to de-escalate tense situations, offering strategies for active listening, asking the right questions, handling aggressive customers, and more.

    Sara guides you through a practical five-step process to resolve complaints and shares tips for addressing written complaints and ensuring follow-up. By the end of this course, you’ll be better prepared to navigate customer complaints with empathy, keeping interactions calm, professional, and solution-focused.

    More Info

    Handling Customer Complaints with Empathy
    UPWARDS