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    3. IT Service Management: ISO20000 [Updated: 11/4/2024]

    IT Service Management: ISO20000 [Updated: 11/4/2024]

    Posted By: IrGens
    Date: 4 Nov 2024 21:18:40
    IT Service Management: ISO20000 [Updated: 11/4/2024]

    IT Service Management: ISO20000 [Updated: 11/4/2024]
    .MP4, AVC, 1280x720, 30 fps | English, AAC, 2 Ch | 4h 50m | 986 MB
    Instructor: Suzanne Van Hove

    Learn the core components of ISO/IEC 20000. ISO/IEC 20000 is the first international standard for IT service management developed by the International Organization for Standardization (ISO) and International Electrotechnical Commission (IEC). Suzanne Van Hove introduces the core concepts of IT service management, explores critical terms, examines the service-delivery processes, and takes a look at relationship, resolution, and control processes.

    More Info

    IT Service Management: ISO20000 [Updated: 11/4/2024]
    UPWARDS