Howard M. Guttman, «When Goliaths Clash»
Howard M. Guttman, «When Goliaths Clash: Managing Executive Conflict to Build a More Dynamic Organization»
American Management Association | ISBN 0814407498 | 2003 Year | CHM | 1,05 Mb | 272 Pages
American Management Association | ISBN 0814407498 | 2003 Year | CHM | 1,05 Mb | 272 Pages
This powerful, original book shows senior managers how to effectively manage conflict. Based on Howard Guttman’s impressive consulting career and a ten-year survey of more than 300 executive teams—and packed with dozens of real-life examples from behind the doors of Johnson & Johnson, Coach, Campbell Soup, Motorola, Pfizer, and more–When Goliaths Clash combines insights into organizational dynamics with a wealth of practical advice, including how to:
Get your team strategically aligned on business goals, clarify individual roles, and establish protocols for resolving conflict.
Build high-performance teams—from the senior management team on down the line—where conflict is depersonalized and treated as a business issue.
Understand the roots of conflict in individual perceptual differences and organizational condition.
Develop your conflict management competencies and ability to lead hard-charging business teams.
Communicate effectively in the newest, ripest sphere for dysfunctional conflict—e-mail—and minimize the damage caused by recklessly hitting the “send” button.