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    3. Managing It Outsourcing Performance

    Managing It Outsourcing Performance

    Posted By: robin-bobin
    Date: 28 Oct 2009 22:33:30
    Managing It Outsourcing Performance

    Managing It Outsourcing Performance By Hans Solli-Saether, Petter Gottschalk
    Publisher: Business Science Reference 2009-10-15 | 256 Pages | ISBN: 160566796X | PDF | 4.3 MB

    The expectations of IT outsourcing in the delivery of strategic, economic, and technological benefits have drastically increased over the last decade. Although private companies and governments across the globe are involved in outsourcing arrangements, managing relationships and measuring performance still remains an issue. Managing IT Outsourcing Performance provides a unique collection of methodologies and tools useful in managing relationships and task execution to help in developing successful IT outsourcing interactions. A valuable compilation for a wide audience of managers and developers, this leading reference collection enables researchers to examine current issues and allows managers to improve outsourcing relationships.



    Table of Contents:
    TENTATIVE
    Chapter I: Outsourcing Opportunities

    Chapter II: Theoretical Foundations

    Chapter III: Critical Success Factors

    Chapter IV: Value Configurations

    Chapter V: Maturity in Outsourcing Relationships

    Chapter VI: Costs, Benefits, and Risks

    Chapter VII: Knowledge Transfer

    Chapter VIII: Outsourcing Performance

    Chapter IX: Outsourcing Governance

    Chapter X: Case Study Research



    Managing It Outsourcing Performance


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