The Employee Experience Advantage

by Jacob Morgan (Author),‎ Marshall Goldsmith (Foreword)

Research Shows Organizations That Focus on Employee Experience Far Outperform Those That Don't

Recently a new type of organization has emerged, one that focuses on employee experiences as a way to drive innovation, increase customer satisfaction, find and hire the best people, make work more engaging, and improve overall performance. The Employee Experience Advantage is the first book of its kind to tackle this emerging topic that is becoming the #1 priority for business leaders around the world. Although everyone talks about employee experience nobody has really been able to explain concretely what it is and how to go about designing for it…until now.

How can organizations truly create a place where employees want to show up to work versus need to show up to work? For decades the business world has focused on measuring employee engagement meanwhile global engagement scores remain at an all time low despite all the surveys and institutes that been springing up tackle this problem. Clearly something is not working. Employee engagement has become the short-term adrenaline shot that organizations turn to when they need to increase their engagement scores. Instead, we have to focus on designing employee experiences which is the long term organizational design that leads to engaged employees. This is the only long-term solution. Organizations have been stuck focusing on the cause instead of the effect. The cause is employee experience; the effect is an engaged workforce.

Backed by an extensive research project that looked at over 150 studies and articles, featured extensive interviews with over 150 executives, and analyzed over 250 global organizations, this book clearly breaks down the three environments that make up every single employee experience at every organization around the world and how to design for them. These are the cultural, technological, and physical environments. This book explores the attributes that organizations need to focus on in each one of these environments to create COOL spaces, ACE technology, and a CELEBRATED culture. Featuring exclusive case studies, unique frameworks, and never before seen research, The Employee Experience Advantage guides readers on a journey of creating a place where people actually want to show up to work.

Readers will learn:

The trends shaping employee experience
How to evaluate their own employee experience using the Employee Experience Score
What the world's leading organizations are doing around employee experience
How to design for technology, culture, and physical spaces
The role people analytics place in employee experience
Frameworks for how to actually create employee experiences
The role of the gig economy
The future of employee experience
Nine types of organizations that focus on employee experience
And much more!
There is no question that engaged employees perform better, aspire higher, and achieve more, but you can't create employee engagement without designing employee experiences first. It's time to rethink your strategy and implement a real-world framework that focuses on how to create an organization where people want to show up to work. The Employee Experience Advantage shows you how to do just that.

Review
"Every few years a book comes along that will make you think differently about how you design your organization and treat your people. This is one of those books–a must read for employers."
-James R. Downing, M.D., President and CEO of St. Jude Children's Research Hospital

"Jacob's book shares case studies, research and unique models to demonstrate the incredible value of building amazing teams and transforming how work is done to positively impact business results."
-Chuck Robbins, CEO, Cisco

"Companies that invest time and energy in the employee experience will crush those that don't. This book and the research behind it proves that. Wanna win? Read this!"
-John Legere, President & CEO, T-Mobile US

"An inspiring, thoughtful and practical book, filled with specific ideas and concrete examples that will make it an indispensable resource for anyone on the journey to building a purposeful, successful and vibrant organization."
-Hubert Joly, CEO of Best Buy

"Well researched, intriguing, and practical. Jacob has written a book that any business leader should read if they want to learn how attract and retain the best and the brightest talent."
-Peter Brabeck-Letmathe, Chairman of the Board of Nestlé SA. Vice-Chairman of L'Oréal and Vice-Chairman of the Foundation Board of the World Economic Forum

"The Employee Experience Advantage" is a must read for the leader of any organization seeking to create an employee experience that helps attract and retain top talent, drive innovation and outperform the competition."
-Jo Ann Jenkins, CEO, AARP

"This book is an important contribution in helping us understand how to unlock and amplify the most important component of success; people. A must read."
Sandeep Dadlani, President, Infosys

"The Employee Experience Advantage is a well-researched book that helps organizations realize the value of employee experience."
-Tim Westergren, CEO and Founder, Pandora


"This book offers the data behind how and why culture, technology, and the physical workplace are so vital for success!
-Tony Hsieh, NY Times bestselling author of "Delivering Happiness" and CEO of Zappos.com, Inc."