Veterinary Practice Management, Third Edition

The third revised edition of this comprehensive book continues to provide an essential source of information on practice management. It gives straightforward guidance to veterinary surgeons setting up in practice for the first time as well as being invaluable to established practitioners and staff keen to improve the efficiency of their business. Those preparing for the Certificate in Veterinary Practice Management will find it particularly helpful. Written by recognised experts in their field, Veterinary Practice Management now includes new chapters on veterinary nurse clinics, pharmacy management, management accounts and staff appraisals. There is also new material providing information and advice on partnership contracts, business marketing and health and safety.Content: Chapter 1 Starting up in Practice (pages 1–6): John GripperChapter 2 General Tips (pages 7–10): John BowerChapter 3 The Practice Premises (pages 11–16): John BowerChapter 4 The Pet Care Centre (pages 17–18): John BowerChapter 5 Client Meetings (pages 19–22): John BowerChapter 6 Involvement in the Local Community (pages 23–25): John BowerChapter 7 The Receptionist and the Nurse (pages 26–34): John BowerChapter 8 Veterinary Nurse Clinics (pages 35–38): John BowerChapter 9 The Veterinary Surgeon (pages 39–44): John BowerChapter 10 Staff Motivation (pages 45–48): John BowerChapter 11 Staff Training (pages 49–51): John BowerChapter 12 Staff Appraisals (pages 52–56): John BowerChapter 13 Interview Techniques (pages 57–59): John BowerChapter 14 Partners' Responsibilities (pages 60–65): Dixon GunnChapter 15 Retirement (pages 66–72): John GripperChapter 16 The Practice Manager (pages 73–78): John BowerChapter 17 The Practice Manual (pages 79–86): John BowerChapter 18 Business Marketing (pages 87–96): Peter GripperChapter 19 Record Keeping (pages 97–101): Dixon GunnChapter 20 Stock Control (pages 102–106): Dixon GunnChapter 21 Computers in Practice (pages 107–115): Peter GripperChapter 22 The Business Plan (pages 116–120): John GripperChapter 23 Understanding Practice Accounts (pages 121–133): John GripperChapter 24 Budget Forecasts and Performance Monitoring (pages 134–137): John GripperChapter 25 Capital Budgeting (pages 138–142): John GripperChapter 26 The Ins and Outs of Cash Flow (pages 143–150): Dixon GunnChapter 27 Management Accounts (pages 151–157): Dixon GunnChapter 28 Construction of a Fee (pages 158–161): Dixon GunnChapter 29 Securing Income (pages 162–165): Dixon GunnChapter 30 Buying a Property (pages 166–172): John GripperChapter 31 A Tax on Income (pages 173–176): Dixon GunnChapter 32 Value Added Tax (pages 177–181): John GripperChapter 33 PAYE and National Insurance (pages 182–185): John GripperChapter 34 Insurance and Pensions (pages 186–193): John GripperChapter 35 Pharmacy (pages 194–200): Peter GripperChapter 36 Health and Safety and COSHH (Control of Substances Hazardous to Health) (pages 201–207): Peter GripperChapter 37 Employment Law (pages 208–215): John GripperChapter 38 Limited Companies (pages 216–218): John GripperChapter 39 Buying and Selling a Partnership (pages 219–225): Dixon GunnChapter 40 Payment by the Incoming Partner (pages 226–230): Dixon GunnChapter 41 Valuation of Goodwill (pages 231–236): John GripperChapter 42 Partnership Contracts (pages 237–248): John Gripper