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  3. Culture Hacker: Reprogramming Your Employee Experience to Improve Customer Service, Retention, and Performance

Culture Hacker: Reprogramming Your Employee Experience to Improve Customer Service, Retention, and Performance

Posted By: First1
Date: 13 Oct 2018 06:46:38
Culture Hacker: Reprogramming Your Employee Experience to Improve Customer Service, Retention, and Performance

Culture Hacker: Reprogramming Your Employee Experience to Improve Customer Service, Retention, and Performance by Shane Green
English | April 3rd, 2017 | ISBN: 1119405726 | 218 Pages | EPUB | 0.65 MB

The question is not, "does your company have a culture?" The question is, "does your company have a culture that fosters outstanding customer experiences, limits employee turnover, and ensures high performance?"

Every executive and manager has a responsibility to positively influence their workplace culture. Culture Hacker gives you the tools and insights to do it with simplicity and style.

Culture Hacker explains:
• Twelve high-impact hacks to improve employee experience and performance
• How to delight and retain a multi-generational workforce
• The factors determining whether or not your employees deliver outstanding customer service

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