Effective Communication Skills: Be A Better Communicator

NEW UPGRADED COURSE: Learn proven, effective communication skills, how to question, listen actively & overcome problems

What you'll learn
Our comprehensive, easy-to-follow Communication Skills course shows you how to improve the quality and effectiveness of how you communicate with other people
The course has its own workbook & Action Plan, downloadable in the first “Course Introduction” module, so you can practice and reinforce what you have learned
You will get a great insight into good communication, how be a better communicator, overcome communication problems and get better outcomes
Module 1: How Communication Works :: Communication Dynamics » The 4-Step Cycle » The 6 Cs » Communication Styles » Adjusting your Style » Influence or Persuade?
Module 2: Face-to-Face Communication :: 3 Parts of Communication » Body Language » Use the Right Words » Be Positive » The Right Appearance » First Impressions
3: Telephone Communication: Advantages of the Telephone » Factors of Voice » Disadvantages of the Telephone » Making Improvements » Overcoming Challenges
4: Written Communication :: The Power of Words » Right First Time » Address Your Target » Keep it Simple » Your 3 Stage Structure » Quick Tips for Messages
5: Questioning & Listening :: Verbal Communication »Open/Closed Questions »5 Levels of Listening »Active Listening » Verbal/Non-Verbal Signs of Active Listening
6: Being an Effective Communicator » The Wheel of Communication » Your Self-Image » What Others Think About You » Asking for Feedback » Your Preconceptions
7: Overcoming Communication Problems :: Why It Goes Wrong » Overcoming Barriers » Dealing With Opposition & Conflict » 4 Tips for Delivering Difficult Messages
8: Getting Better Outcomes :: Intimidation: Good and Bad » The Effect of Location » Timing: What's Best for Them » Best Practices For Communicating Effectively
Requirements
You don't need any prior training or experience: just the desire to improve the quality of your interactions with people - whether family, friends or co-workers - with better communication skills.
Description
NOTE: Our Effective Communication Skills course has just been upgraded, with new videos and End of Module tests so you can monitor your progress. Still aggressively priced at Udemy's lowest tier so you're not paying a premium for top training!Do you feel that people sometimes don't get your message?Don’t you agree that better communication will improve everyone’s lives?Whether you're having problems with communication, or just want to improve your understanding of how things fit together, you’ll pick up a host of tips, tricks and techniques for improving your life – whether in business or at home.With every ZandaX business and personal development course, you get a workbook with an Action Plan (downloadable from the short “General Introduction” module at the start of each course). These are a great addition because they enable you to revisit and review your progress in a structured framework that is proven to work.Our business and soft skills presenters have been chosen for their clarity and professionalism in getting the message across. You'll be engaged as well as educated!And we don’t woffle! Do you want to sit through hours of over-explaining before you get the knowledge you need? We doubt it! So we make sure that everything is covered in easy-to-follow video lessons, and we get to the point so you make the best use of your time.The course teaches you:How Communication Works – do you influence or persuade?Face to Face Communication – how to improve your techniqueTelephone Conversation – how to use it to its full advantageWritten Communication – how to be more effectiveQuestioning and Listening Skills – use Active Listening to get real resultsHow to be an Effective Communicator – look at yourself and change your approachOvercoming Communication Problems – dealing with conflict, opposition and barriersGetting Better Outcomes – using Best Practice to get what you needEach lecture is self-contained, so you don’t need to sit through them all: once you’re at a comfortable level, you’ll be able to use this as your reference library, where you can select what you want to view.The course is aimed at anyone who wants a focused, practical guide to a skill that’s central to success and happiness in all our lives.Upon completion (and with a little practice…) you will be able to give and receive communications in a way that improves the clarity and effectiveness of the way you deal with people.We’ll say it again: don’t forget the course workbook and Action Plan – downloadable with the first “General Introduction” module at the start of each course – which uses in-course summaries and assessments with post-course reviews to really help you to develop your skills. And don’t forget to revisit and review the course as often as you want!So this course is genuinely much more than just a talk-through video. We don’t think you’ll find better value, so why not enrol with us now?

Overview

Section 1: How Communication Works

Lecture 1 What are Good Commmunication Skills?

Lecture 2 The Dynamics of Communication

Lecture 3 Communication is a Two Way Street

Lecture 4 The Four Step Cycle of Communication

Lecture 5 The 6 C's of Communication

Lecture 6 Five Communication Styles

Lecture 7 Identifying and Adjusting your Communication Style

Lecture 8 Influence or Persuade?

Section 2: Face to Face Communication

Lecture 9 The Three Components of Communication

Lecture 10 Body Language and Non Verbal Messages

Lecture 11 Using the Right Words

Lecture 12 On the Front Foot - Being Positive

Lecture 13 Appearance

Lecture 14 First Impressions

Lecture 15 Wrap Up

Section 3: Telephone Communication

Lecture 16 Positive Telephone Communication

Lecture 17 Factors of Voice

Lecture 18 Disadvantages of Telephone Communication

Lecture 19 Improving Telephone Communication

Lecture 20 Overcoming the Challenges of Telephone Communication

Section 4: Written Communication

Lecture 21 The Power of Words

Lecture 22 Right First Time

Lecture 23 Keep it Concise

Lecture 24 Address your Target

Lecture 25 Keep it Simple

Lecture 26 Your Three Stage Structure

Lecture 27 Quick Tips for Types of Messages

Lecture 28 Wrap Up

Section 5: Questioning and Listening Skills

Lecture 29 Verbal Communication Skills

Lecture 30 How Asking Questions Helps You

Lecture 31 Open and Closed Questions

Lecture 32 The Funnel

Lecture 33 The Five Levels of Listening

Lecture 34 Active Listening

Lecture 35 Non-Verbal Signs of Active Listening

Lecture 36 Verbal Signs of Active Listening

Lecture 37 Wrap up

Section 6: How to be an Effective Communicator

Lecture 38 The Wheel of Communication

Lecture 39 Getting your Self Image Right

Lecture 40 Is your Self Image Correct?

Lecture 41 How to Find Out What Others Think About You

Lecture 42 Asking for Feedback

Lecture 43 Your History - Experiences

Lecture 44 Your Preconceptions - Stereotyping

Lecture 45 Prejudices

Lecture 46 Dismantling Your Assumptions

Lecture 47 Your Level of Understanding

Section 7: Overcoming Communication Problems

Lecture 48 Why Communication Goes Wrong

Lecture 49 Barriers to Communication

Lecture 50 Dealing with Opposition

Lecture 51 Dealing with Conflict

Lecture 52 Delivering Difficult Messages

Lecture 53 Four Tips for Delivering Difficult Messages

Section 8: Getting Better Outcomes

Lecture 54 Getting Better Outcomes

Lecture 55 Intimidation: Good and Bad

Lecture 56 The Effect of Location

Lecture 57 Timing: What's Best for Them

Lecture 58 Best Practices

Anyone who recognises that good communications are the key to successful outcomes, more productive relationships - and a happier life!,After the course, you’ll have a solid grasp of what makes for good communication, and how to achieve it,The course is also a great resource you can refer back to – with the help of the Action Plan - to continually develop your skills