Mastering Social Media Customer Care: Strategies from Million- and Billion-Dollar Brands
Mastering Social Media Customer Care: Strategies from Million- and Billion-Dollar Brands
Released: 19/5/2025
Duration: 58m 40s | .MP4 1280x720, 30 fps(r) | AAC, 48000 Hz, 2ch | 142 MB
Genre: eLearning | Language: English
Released: 19/5/2025
Duration: 58m 40s | .MP4 1280x720, 30 fps(r) | AAC, 48000 Hz, 2ch | 142 MB
Genre: eLearning | Language: English
Explore the foundational principles of effective social media customer care in this course from B Squared Media. Learn how to create and implement robust social care strategies that align with your business goals and meet your audience's needs. Discover how to engage authentically with your customers and transform inquiries or complaints into positive experiences, using case studies from leading brands to enhance your learning. Find out how to use the CARE method—Conversation, Acquisition, Retention, and Engagement—to build lasting connections and drive business growth. Gain insights into social listening, tagging for sales and support opportunities, and leveraging Voice of Customer data for innovation. By the end of this course, you will understand the tools and strategies that you need to deliver exceptional social media customer care, boost brand loyalty, improve customer satisfaction, and grow revenue.
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