"TAP Secrets: The Manila Water Story" by Virgilio C. Rivera, Jr.

This book demonstrates successful utility reform in the urban water sector in the Philippines.

In this book the story of a water utility’s amazing transformation that is anchored on tapping the unlimited potential of important yet often underappreciated corporate resources. This is the secret of Manila Water’s success. Within each and every employee's story, when told collectively, is Manila Water's secret told.

Contents
Foreword
Part I: Overview
Chapter 1: Tap Secrets: The Manila Water Story
Chapter 2: The Water Crisis and Privatization
Part II: Corporate Transformation: From Public to Private
Chapter 3: The PPP Through a Concession Framework
Chapter 4: The Concession Agreement
Chapter 5: Addressing the Supply Shocks and Managing Risks
Part III: Attaining Sustainability: The Building Blocks of Change
Chapter 6: Tap Secrets: Corporate-Style Governance
Chapter 7: Tap Secret 1: Enable
Chapter 8: Tap Secret 2: Empower
Part IV: Attaining Sustainability: The Fruits of Change
Chapter 9: Tap Secret 3: Excel
Part V: Maintaining Sustainability
Chapter 10: Emerging Challenges and Issues
Part VI: Conclusion
Commitments for the Future
References
Annexes
1: KEY PERFORMANCE INDICATORS (KPI) / BUSINESS EFFICIENCY MEASURES (BEM) REPORT SUMMARY CY 2003-2012
2: AYALA CORPORATION
3: THE DANNY LUIS STORY
4: WATER FOR THE COMMUNITY ("TUBIG PARA SA BARANGAY^ Making Potable Water Accessible and Affordable for Poor Families in the Philippines
ABOUT THE AUTHOR