Business Process Management : Strategy, Modeling, Automation

Learn BPMN, Process Analysis, Lean Six Sigma, Automation Tools & Real-World BPM Projects for Managers

What you'll learn
- Analyze, model, and redesign business processes for better performance.
- To use BPM tools like Bizagi, Camunda, and Lucidchart effectively.
- Apply Lean and Six Sigma techniques for process improvement.
- Plan and execute a real-world BPM project from start to finish.

Requirements
- No prior BPM experience needed. Basic business operations knowledge is helpful.

Description
In today’s dynamic business environment, organisations must adapt quickly, optimise workflows, and deliver consistent value. This is whereBusiness Process Management (BPM)becomes an essential skill for every manager, team lead, and process owner.

Business Process Management: From Strategy to Executionis an all-levels course designed to equip professionals with practical skills todiscover, document, model, analyse, redesign, automate, and govern business processesthat drive measurable performance and align with strategic goals.

Module 1: Foundations of BPMLearn what BPM is, why it matters, how it differs from traditional management, and how to align BPM with your organisation’s strategy. Gain hands-on experience with tools likeBizagi ModellerandLucidchartto start mapping processes effectively.

Module 2: Process Discovery and DocumentationIdentify, prioritise, and map key processes using practical tools likeDraw . ioandSIPOC diagrams, helping you document workflows that directly impact your team’s performance.

Module 3: Process Modelling using BPMNUnderstandBPMN 2 standardssuch as events, tasks, gateways, pools, and lanes. Use modelling tools likeBizagiandCamundato create accurate“As-Is” workflowsand collaborate with teams for process improvement.

Module 4: Process Analysis TechniquesFocus on identifying bottlenecks, delays, and inefficiencies using proven methods likeRoot Cause Analysis,Pareto charts,Fishbone diagrams, and theCritical Path Method. Practise withLucidchart,Excel, and other tools to analyse processes step by step.

Module 5: Process Redesign and ImprovementApplyLean ThinkingandSix Sigma principlesto streamline processes, eliminate waste, and design efficient“To-Be” workflows. Use tools likeVisual Paradigmto redesign and compare workflows effectively.

Module 6: Process Automation and Digital ToolsUnderstand automation for managers, coveringRobotic Process Automation (RPA)and low-code or no-code tools likeZapierandPower Automate. Learn to build simple automations to handle repetitive tasks, increasing speed and accuracy.

Module 7: BPM Governance and ComplianceBuild sustainable BPM frameworks by working withRACI charts, governance playbooks, and compliance checklists to define clear roles, responsibilities, and accountability.

Module 8: Performance Monitoring and KPIsLearn how to select meaningfulKPIs, create dashboards, and establish a performance feedback loop. UseGoogle Data StudioandExcelto monitor and report real business impact.

Module 9: Change Management in BPMExplore strategies to overcome resistance, communicate new processes, collect feedback, and build a culture that supports BPM adoption and continuous improvement.

Module 10: Capstone Project and Certification AssessmentBring everything together by applying what you have learned to a real or simulated business process. Deliverables includeSIPOC diagrams,BPMN models, analysis reports, redesigned workflows,KPI dashboards, and a detailed automation and change management plan.

Each module includespractical examples, assignments, quizzes, and clear frameworks you can apply immediately in your organisation. Whether you aim to break down silos, automate workflows, boost operational efficiency, or lead a digital transformation, this BPM course provides you with the knowledge, tools, and confidence to turn strategy into execution.

Enrol today and become a process-driven leader ready to deliver measurable results.

Who this course is for:
- Mid-to-senior managers, team leads, and process owners aiming to optimize workflows and drive efficiency.
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