James A. Bardi, "Hotel Front Office Management"
Wiley | ISBN 047101396X | 2002 Year | PDF | ~3 Mb | 448 Pages
| “ | Hotel Front Office Management, Third Edition covers the unique management and operational challenges in the front offices of today’s hotels and lodging facilities. The Third Edition continues its emphasis on applying theory and management strategies, as well as providing new material on technology’s role in the modernized front office. Logically presented in the order of operations: an overview of lodging hospitality, a tour of the front office, a review of the guest cycle, and an analysis of guest services, Hotel Front Office Management, Third Edition is an invaluable book for those involved in managing the hotel front office today. | ” |