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    3. Responding to Unreasonable Customer Demands

    Responding to Unreasonable Customer Demands

    Posted By: IrGens
    Date: 24 Jan 2025 22:13:40
    Responding to Unreasonable Customer Demands

    Responding to Unreasonable Customer Demands
    .MP4, AVC, 1280x720, 30 fps | English, AAC, 2 Ch | 15m | 39.9 MB
    Instructor: Vince Lopiccola

    Looking to improve your customer service skills? In this course, customer service expert Vince Lopiccola teaches essential strategies to handle unreasonable customer demands effectively. Learn how to maintain professionalism when navigating difficult customer interactions using de-escalation techniques, active listening, and boundary setting. By the end of this course, you'll be prepared to utilize practical strategies to enhance customer satisfaction and maintain composure in challenging situations.

    Learning objectives

    • Maintain composure and professionalism in challenging customer interactions.
    • Employ active listening techniques to understand and address customer concerns.
    • Establish and communicate clear boundaries with customers.
    • Present alternative solutions to meet customer needs within company policies.
    • Apply de-escalation methods to defuse tense situations.

    More Info

    Responding to Unreasonable Customer Demands
    UPWARDS