Developing Your Conflict Competence: A Hands-On Guide for Leaders, Managers, Facilitators, and Teams By Craig E. Runde, Tim A. Flanagan
2010 | 280 Pages | ISBN: 047050546X | PDF | 1,9 MB
A practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyone within an organization responds to conflict. Beginning with a series of questions and self-diagnostics, the authors show you how to: maintain emotional balance in the face of conflict; implement constructive communications techniques; help others deal with conflicts that are causing organization problems; establish norms for handling conflict; use specific approaches for addressing conflict more effectively.
