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    3. Customer Experience: 6 Essential Foundations For Lasting Loyalty

    Customer Experience: 6 Essential Foundations For Lasting Loyalty

    Posted By: IrGens
    Date: 3 Mar 2025 17:49:30
    Customer Experience: 6 Essential Foundations For Lasting Loyalty

    Customer Experience: 6 Essential Foundations For Lasting Loyalty
    .MP4, AVC, 1280x720, 30 fps | English, AAC, 2 Ch | 50m | 117 MB
    Instructor: Sam Stern

    Even if you're just getting started in customer experience, you probably already know where your organization’s experience isn't measuring up. Those shortcomings often happen because you lack simple, repeatable techniques for consistently designing and delivering great experiences.

    In this course, join Sam Stern, a senior manager of customer experience at LinkedIn, as he shares six easy-to-apply techniques for improving customer experiences. Develop your tool kit for making experiences that truly stand out by attending to wait time, using plain language, setting clear expectations, building trust, closing loops, and apologizing gracefully.

    More Info

    Customer Experience: 6 Essential Foundations For Lasting Loyalty
    UPWARDS