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The Customer Support Handbook: How to Create the Ultimate Customer Experience for Your Brand

Posted By: l3ivo
The Customer Support Handbook: How to Create the Ultimate Customer Experience for Your Brand

Sarah Hatter, Jeff Vincent, Jason Rehmus, Shervin Talieh, Spencer Fry, Laura Gluhanich, Rich White, "The Customer Support Handbook: How to Create the Ultimate Customer Experience for Your Brand"
English | 2014 | ISBN: 0615962017 | 202 pages | EPUB | 0.2 MB

Digital Customer Service: Transforming Customer Experience for an On-Screen World

Posted By: First1
Digital Customer Service: Transforming Customer Experience for an On-Screen World

Digital Customer Service: Transforming Customer Experience for an On-Screen World by Rick DeLisi, Dan Michaeli
English | September 1st, 2021 | ISBN: 1119841909 | 256 pages | True EPUB | 19.80 MB

Digital Customer Service is the new standard for creating a 5-star customer experience

The Gold Standard: Giving Your Customers What They Didn't Know They Wanted

Posted By: First1
The Gold Standard: Giving Your Customers What They Didn't Know They Wanted

The Gold Standard: Giving Your Customers What They Didn't Know They Wanted by Colin Cowie
English | September 7th, 2021 | ISBN: 1400224004 | 288 pages | True EPUB | 0.98 MB

Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable "wow" events for the world's most demanding clients.

Crack the Customer Mind Code: Seven Pathways from Head to Heart to Yes!

Posted By: First1
Crack the Customer Mind Code: Seven Pathways from Head to Heart to Yes!

Crack the Customer Mind Code: Seven Pathways from Head to Heart to Yes! by Gary Hennerberg
English | December 31st, 2020 | ISBN: 1630476986 | 238 pages | True EPUB | 0.88 MB

Crack the Customer Mind Code is destined to upend how you approach marketing, advertising, and selling. Even as customer attitudes have shifted during this new century due to technology, the economy, and emotionally draining negative news, the way in which the human mind processes information remains constant.

Dealing with Difficult People: Fast, Effective Strategies for Handling Problem People

Posted By: l3ivo
Dealing with Difficult People: Fast, Effective Strategies for Handling Problem People

Roy Lilley, "Dealing with Difficult People: Fast, Effective Strategies for Handling Problem People"
English | 2013 | ISBN: 0749466944 |152 pages | EPUB | 0.9 MB

Simply Better: Winning and Keeping Customers by Delivering What Matters Most

Posted By: l3ivo
Simply Better: Winning and Keeping Customers by Delivering What Matters Most

Patrick Barwise, Sean Meehan, "Simply Better: Winning and Keeping Customers by Delivering What Matters Most"
English | 2004 | ISBN: 0875843980 | 208 pages | EPUB | 1 MB

Choose Your Customer: How to Compete Against the Digital Giants and Thrive

Posted By: First1
Choose Your Customer: How to Compete Against the Digital Giants and Thrive

Choose Your Customer: How to Compete Against the Digital Giants and Thrive by Jonathan L. S. Byrnes, John S. Wass
English | May 11th, 2021 | ISBN: 1264257090 | 288 pages | True EPUB | 1.54 MB

Two top specialists in profitable growth and innovative customer-supplier relationships show companies of all sizes how to compete with the tech giants—by choosing and providing peerless value to the right customers for long-term success.

Indispensable: How To Become The Company That Your Customers Can't Live Without

Posted By: l3ivo
Indispensable: How To Become The Company That Your Customers Can't Live Without

Joe Calloway, "Indispensable: How To Become The Company That Your Customers Can't Live Without"
English | 2005 | ISBN: 0471703087 | 240 pages | PDF | 1.3 MB

Go Live!: Turn Virtual Connections into Paying Customers

Posted By: sasha82
Go Live!: Turn Virtual Connections into Paying Customers

Go Live!: Turn Virtual Connections into Paying Customers by Jeffrey Gitomer
December 3, 2020 | ISBN: 1119647134 | English | 160 pages | EPUB | 4 MB

Salesforce For Dummies, 7th Edition

Posted By: sasha82
Salesforce For Dummies, 7th Edition

Salesforce For Dummies (For Dummies (Computers)) 7th Edition by Liz Kao, Jon Paz
2020 | ISBN: 1119576326 | English | 416 pages | PDF | 25 MB

Customer Centricity: Focus on the Right Customers for Strategic Advantage (Wharton Executive Essentials)

Posted By: sasha82
Customer Centricity: Focus on the Right Customers for Strategic Advantage (Wharton Executive Essentials)

Customer Centricity: Focus on the Right Customers for Strategic Advantage (Wharton Executive Essentials) by Peter Fader
2020 | ISBN: 1613631022 | English | 150 pages | EPUB | 3 MB

Leading Loyalty: Cracking the Code to Customer Devotion

Posted By: sasha82
Leading Loyalty: Cracking the Code to Customer Devotion

Leading Loyalty: Cracking the Code to Customer Devotion by Sandy Rogers, Leena Rinne, Shawn Moon
2019 | ISBN: 081443939X | English | 240 pages | EPUB | 3 MB

The Spirit of Hospitality: How to Add the Missing Ingredients Your Business Needs

Posted By: Underaglassmoon
The Spirit of Hospitality: How to Add the Missing Ingredients Your Business Needs

The Spirit of Hospitality: How to Add the Missing Ingredients Your Business Needs
Morgan James | English | 2019 | ISBN-10: 1683509897 | 230 pages | ePUB | 3.23 MB

by Larry Stuart (Author)
The Spirit of Hospitality takes readers on a journey of passion for purpose that empowers the missing ingredients of hospitality into a proven leadership style that works. Time has sped up to the point where technology has surpassed the last few thousand years by only a generation

Creating a Customer Service Mindset

Posted By: Underaglassmoon
Creating a Customer Service Mindset

Creating a Customer Service Mindset
Major Street Publishing | English | 2018 | ISBN-10: 0648238784 | 194 pages | PDF | 1.03 MB

by Jaquie Scammell (Author)
If you're looking to transform the customer service culture in your organisation, to decrease complaints and increase compliments, Jaquie Scammell's approach is simple and more human than simply introducing better processes and procedures - and her approach works