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    The Customer Support Handbook: How to Create the Ultimate Customer Experience for Your Brand

    Posted By: l3ivo
    The Customer Support Handbook: How to Create the Ultimate Customer Experience for Your Brand

    Sarah Hatter, Jeff Vincent, Jason Rehmus, Shervin Talieh, Spencer Fry, Laura Gluhanich, Rich White, "The Customer Support Handbook: How to Create the Ultimate Customer Experience for Your Brand"
    English | 2014 | ISBN: 0615962017 | 202 pages | EPUB | 0.2 MB

    Dealing with Difficult People: Fast, Effective Strategies for Handling Problem People

    Posted By: l3ivo
    Dealing with Difficult People: Fast, Effective Strategies for Handling Problem People

    Roy Lilley, "Dealing with Difficult People: Fast, Effective Strategies for Handling Problem People"
    English | 2013 | ISBN: 0749466944 |152 pages | EPUB | 0.9 MB

    Customer Service: Soft Skills Fundamentals

    Posted By: ELK1nG
    Customer Service: Soft Skills Fundamentals

    Customer Service: Soft Skills Fundamentals
    MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
    Language: English | Size: 160 MB | Duration: 40m

    How to keep your head when everyone else is losing theirs

    Artificial Intelligence for Customer Relationship Management: Solving Customer Problems

    Posted By: AvaxGenius
    Artificial Intelligence for Customer Relationship Management: Solving Customer Problems

    Artificial Intelligence for Customer Relationship Management: Solving Customer Problems by Boris Galitsky
    English | PDF | 2021 | 474 Pages | ISBN : 3030616401 | 21 MB

    The second volume of this research monograph describes a number of applications of Artificial Intelligence in the field of Customer Relationship Management with the focus of solving customer problems. We design a system that tries to understand the customer complaint, his mood, and what can be done to resolve an issue with the product or service.

    Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction Into Customer Relationships

    Posted By: First1
    Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction Into Customer Relationships

    Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction Into Customer Relationships by Daniel Lafrenière
    English | November 13th, 2019 | ISBN: 0367347989, 0367346036 | 112 pages | EPUB | 1.29 MB

    If you don't offer great customer experience, your main competitors will take away 50% of your business. Period.

    Video Marketing for Marketers: Building Trust, Engagement, and Conversion on the Customer Journey

    Posted By: First1
    Video Marketing for Marketers: Building Trust, Engagement, and Conversion on the Customer Journey

    Video Marketing for Marketers: Building Trust, Engagement, and Conversion on the Customer Journey by Adrian Sandmeier
    English | December 3rd, 2019 | ISBN: 1544505922 | 254 pages | EPUB | 3.27 MB

    If you're looking to build trust with your customers, the best way to do so is with video marketing. The statistics back this up: 90 percent of customers say video helps them make buying decisions, 64 percent say they're more likely to buy after seeing a video, and video marketers get 66 percent more qualified leads per year. However, you can't capitalize on these benefits if you don't know how to get started with video marketing.

    The Customer Catalyst: How to Drive Sustainable Business Growth in the Customer Economy

    Posted By: First1
    The Customer Catalyst: How to Drive Sustainable Business Growth in the Customer Economy

    The Customer Catalyst: How to Drive Sustainable Business Growth in the Customer Economy by Chris Adlard, Daniel Bausor
    English | October 30th, 2019 | ISBN: 1119575087 | 400 pages | EPUB | 38.16 MB

    How organisations can drive growth in the Customer Economy

    Effective Complaint Management: The Business Case for Customer Satisfaction (Management for Professionals), 2nd Edition

    Posted By: First1
    Effective Complaint Management: The Business Case for Customer Satisfaction (Management for Professionals), 2nd Edition

    Effective Complaint Management: The Business Case for Customer Satisfaction (Management for Professionals), 2nd Edition by Bernd Stauss, Wolfgang Seidel
    English | January 31st, 2019 | ISBN: 3319987046 | 495 pages | EPUB | 88.47 MB

    This practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfied customers. Dissatisfied customers are at risk of migrating; accordingly, neglecting professional complaint management poses a considerable threat to customer relationships, sales and profits.

    Experiential Marketing: Consumer Behavior, Customer Experience and The 7Es

    Posted By: First1
    Experiential Marketing: Consumer Behavior, Customer Experience and The 7Es

    Experiential Marketing: Consumer Behavior, Customer Experience and The 7Es by Wided Batat
    English | January 28th, 2019 | ISBN: 1138293164, 1138293156 | 302 pages | EPUB | 5.14 MB

    Why do some brands make us feel good, while others frustrate us? What makes us engage with certain brands, rebuy the same products, return to the same store or revisit the same destination over and over again? Is there a framework underlying how past and lived shopping experiences can affect our future experiences, our buying decisions, and our brand loyalty?

    The Relationship Economy: Building Stronger Customer Connections in the Digital Age

    Posted By: First1
    The Relationship Economy: Building Stronger Customer Connections in the Digital Age

    The Relationship Economy: Building Stronger Customer Connections in the Digital Age by John R. DiJulius
    English | October 8th, 2019 | ISBN: 1626346437 | 248 pages | EPUB | 0.90 MB

    Creating Authentic Customer Connections in a High-Tech World